Senior Library Assistant Borrower Services

Job Description

Under the direct supervision of the Supervisor of Borrower Services or Assistant Supervisor, the Senior Library Assistant is responsible for providing exemplary customer service at designated service points and throughout the library, as well as over the phone and by electronic means. Performs item retrieval tasks, patron and item data entry, and processes holds and returns.

• Provides patron assistance at designated service points in and throughout the library, as well as over the phone and by electronic means. Explains library policies/procedures and informs patrons about library services. Helps Library users locate desired information and resources and makes them available as soon as possible. May suggest reading materials and help patrons locate or request items.
• Utilizes library's computer systems and related technology to process library returns, checkouts, renewals, reserves, registrations and collect fines and fees. Sorts returned items for shelving and may shelve items. Processes returns and requests incoming and outgoing from network libraries.
• Assists patrons with museum pass information, event and study room registration and related library services.
• Performs related division tasks, including reporting, borrower data entry and maintenance.
• Follows and adheres to department, City and other government rules, regulations, policies and procedures.
• Processes reserve and inter-library loan requests from patrons or other libraries; places requests in the database; receives materials from delivery and packages them for delivery. Notifies patrons of item availability.

• Operates and assists patrons in the general use of library owned technology. Provides basic equipment maintenance and troubleshooting before referring to technology and more senior staff.
• May develop and conduct public programs and help to promote library services.
• May assist in the selection of specific materials.
• Attend and participate in Department and other meetings and special events.
• Performs other duties as required.

Bachelors and up to one-year related experience and/or training or equivalent combination of education and experience. Broad knowledge of library science and the operation of library equipment such as personal computers and applications software.

Knowledge: A broad knowledge of library functions, library databases and electronic resources, computers, audio-visual equipment, printers and other peripherals.

Ability: Ability to read and interpret documents such as routine reports and procedures manuals. Ability to write routine reports and correspondence. Ability to present information effectively, which may require considerable tact, to visitors, customers or employees of the City.

Skill: Strong oral and written communications skills. Strong technology troubleshooting skills.

A strong commitment to public service required.

Employees at all levels are expected to effectively work together to meet the needs of the community and the City through work behaviors demonstrating the City’s values. Employees are also expected to lead by example and demonstrate the highest level of ethics.

• Health insurance
• Dental insurance
• Tuition Reimbursement
• Flexible Spending Accounts
• 457 Deferred Compensation plans
• Metro Credit Union
• Verizon Wireless discount
• Employee Assistance Program
• Generous paid leave time benefits and paid holidays.
• City Retirement (Mandatory)
• Weekly Direct Deposit
• Opportunity to serve the public and join a dynamic team of dedicated employees