Teller Supervisor​/Accounts Receivable Specialist - Cannot be filled until

Primary Purpose

This position is expected to mentor and lead a staff of several individuals to be a successful and cohesive team. The incumbent will oversee staff interaction with the public on collection and payment related issues and assign daily schedule of teller activities to ensure proper window and phone coverage. This individual will be responsible to ensure the teller team and other city departments maintain compliance with city’s cash control policies.

Supervision Received: Supervised by the Assistant Collector and City Treasurer/Collector.

Supervision Given: Supervises an Assistant Teller Supervisor/Accounts Receivable Specialist, as well as two tellers and a parking payments clerk.

• Mentor and Lead a staff of four individuals to be a successful and cohesive team.
• Supervise staff interaction with the general public on collection related issues and assign daily schedule of teller activities to ensure proper window and phone coverage.
• Ensures Teller team and City departments maintain compliance with City’s cash control policies.
• Assist with monthly reconciliation of receipts detail to accounting control balances for committed accounts receivables.
• Updates daily Accounts Receivable & Accounts Payable into bank reconciliation software while providing full audit trail.
• Coordinate daily receipt reconciliation to be submitted to accounting for posting to the general ledger.
• Process betterment, tax title and tax deferral releases for signature by the City Treasurer/Collector.
• Coordinate required claim filings in bankruptcy cases.
• Coordinate processing of returned checks and failed online payments for all city depts.
• Coordinates secure daily open and close of the office, including the vault, distribution of cash drawers and ongoing review of office priorities in a backup role when the Assistant Teller Supervisor is unavailable.
• Trains new staff on operational functions and assign team members to back up each other and train peers as necessary.
• Supervises the daily payment downloads from lockbox and online payment methods.
• Coordinates with the Assistant Collector in transitioning certain tax and other bills to collection.
• Assist with importing bank files from online payment site in a backup role when other staff are unavailable.
• Coordinates Research and preparation of Municipal Lien Certificates and processing of collection of office receipts in a backup role when other staff are unavailable.

• Assist taxpayers in person, by telephone, email, and mail.
• Performs special projects as requested by supervisors.
• Attend and participate in Department and other meetings and special events.

• Bachelor’s Degree (preferably with an accounting, finance or business management discipline).
• Experience mentoring and leading a customer service team that meets deadlines and yields results.
• Experience with customer relations supervision, including experience with conflict resolution.

Knowledge:

• Strong written and verbal communication, customer service and organizational skills.

Ability:

• Ability to handle multiple projects including software upgrades and implementation.
• Ability to learn new software as needed, along with flexibility to adapt to changing office procedures.
• Ability to communicate in a language other than English.
• Ability to coordinate multiple complex cash receipts and accounts receivables systems (MUNIS preferred).

Skill:

• Proficiency in typical office software products, including Microsoft Word, Excel and Outlook.
• A strong commitment to public service required.

Work is performed under typical office conditions; the noise level is quiet to moderate at most times. Essential functions are regularly performed without exposure to adverse environmental conditions. Operates computers, printers, facsimile machine, copier, calculator, telephone, and standard office equipment. Has frequent contact with other City departments, current employees, and vendors/service providers. Has access to all department-level confidential information, which requires the application…