Clinical Educator, Ambulatory

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Mass General Brigham Medical Group, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

The Mass General Brigham Medical Group is a system-led operating entity formed by Mass General Brigham to deliver high quality, low cost, innovative community-based ambulatory care. This work stems from Mass General Brigham's unified system strategy to bring health care closer to patients while lowering total health care costs. The Medical Group provides a wide range of offerings, including primary care, specialty care, behavioral and mental health, and urgent care, both digitally as well as at physical locations in Massachusetts, New Hampshire, and Maine.

The group also offers outpatient surgery and endoscopy, imaging, cardiac testing, and infusion. We share the commitment to delivering a coordinated and comprehensive experience across all locations, ensuring the appropriate level of care is available to every patient across our care delivery sites.

We are seeking a full-time, 40-hour Clinical Educator to join our Mass General Brigham Medical Group team. This role is primarily onsite, with the majority of time spent rounding across primary care and specialty practices during standard practice hours, providing hands-on education, training, and real-time clinical support.

The Clinical Educator is a key member of the Mass General Brigham Medical Group Education and Training Team, supporting the Metro West Region and approximately 30 ambulatory practices. In this role, you will provide education and training support to clinical staff members, including but not limited to nurses, medical assistants, orthopedic technicians, athletic trainers, and phlebotomists. You will also collaborate closely with a multidisciplinary team of 15 educators and partner with operations and ancillary departments to standardize training, implement best practices, and deliver equitable support across all Medical Group regions.

This highly visible and autonomous role positions you as a trusted resource within the practices, rounding with both new and experienced staff, observing workflows, and developing targeted education based on real-time needs. This role is ideal for an experienced clinical professional who thrives in a dynamic environment, values collaboration, and is passionate about continuous improvement and education.

Job Summary

Summary

Responsible for the planning, implementation, and evaluation of educational programs for clinical support staff within the ambulatory facilities. This role aims to enhance clinical skills, promote best practices, and ensure compliance with regulatory standards.

Does this position require Patient Care?

Yes

Essential Functions

Design and develop educational programs and curricula tailored to the needs of clinical support staff, covering clinical procedures, patient care protocols, technological advancements, and regulatory compliance.

Conduct educational sessions, workshops, and in-service training to enhance clinical staff knowledge, skills, and competencies, utilizing various teaching methodologies and resources.

Facilitate orientation programs for new clinical hires, supporting their introduction to ambulatory policies, procedures, and standards of care.

Organize and promote continuing education opportunities for clinical staff, encouraging ongoing professional development, and facilitating access to relevant training resources.

Evaluate and assess the clinical skills and competencies of clinical staff, providing constructive feedback and collaborating with management on individual development plans where needed.

Ensure clinical staff compliance with healthcare regulations, accreditation standards, and best practices through education, training, and audits.

Work…