Financial Counselor, Newton Wellesley Hospital

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Mass General Brigham Incorporated Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary Responsible for counseling patients or parties responsible for payment. Also educates patients on their responsibilities and potential options, ensuring accuracy, while compassionately explaining to the patients their financial obligations during the financial counseling session. In addition, must obtain any necessary pre-certifications or authorizations and assist with any financing or third-party applications.

Essential Functions Provides warm and friendly greetings to patient and their families/visitors, upon interaction and educates patient regarding financial assistance programs

Assists patients in obtaining financial assistance (i.e. Medicaid, drug replacement), outside assistance (i.e. transportation or other community services) and ensures appropriate forms completion.

Provide information to patients on costs, payment methods and alternatives to payments/financial assistance.

Ensures all insurance, demographic, and eligibility information is obtained and entered into the system in an accurate manner.

Review the patient’s services for diagnosis, ensures appropriate insurance coverage and may obtain necessary authorizations.

Maintains empathy and professionalism in registration interviews and while providing regulatory information and notices.

Qualifications Education High  School Diploma or equivalent required

Associate's Degree in Financial Management preferred

Experience1+ years of medical office experience preferred1+ years of financial counseling preferred

Knowledge,

Skills and Abilities

Strong problem solving and analytical skills and proactive initiative.

Ability to work both independently and as part of a team.

Ability to maintain confidentiality.

Strong communication and customer service skills.

Proficiency with Microsoft Office.

Strong understanding of medical terminology as well as ICD-9 and CPT codes.

Working

Schedule:

Onsite at Newton Wellesley Hospital main campus: 2014 Washington Street, Newton, MA Additional Job Details (if applicable)
Remote Type Onsite Work  Location
2014 Washington Street Scheduled Weekly Hours
40

Employee Type Regular Work  Shift Day (United States of America)
Pay Range $19.81 - $28.30/Hourly Grade3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications;

however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for…