Senior UX Writer

Overview

Position: UX Writing / Content Design focusing on in-app microcopy, onboarding, journeys, and content strategy across mobile and web. Collaborates with Design, Research, and Analytics to improve clarity, usability, and brand alignment while supporting localization and accessibility.

• Craft high-impact microcopy (buttons, labels, menus), contextual messages (tooltips, confirmations, errors), and notifications that support user actions and drive adoption, creating a cohesive experience across our mobile and web ecosystem.
• Write and refine in-app copy for key journeys (e.g., onboarding, servicing, payments), ensuring clarity, confidence, and brand alignment.
• Define the right information at the right moment: empty states, progressive disclosure, help content, and recovery paths that reduce friction and cognitive load.
• Partner with Design and Research to plan and run content experiments (usability studies, comprehension tests, A/B tests) and iterate based on evidence.
• Collaborate with Data/Analytics to establish content success measures (task completion, comprehension, error rate, CSAT, readability) and use insights to prioritize improvements.
• Maintain and evolve content standards, voice & tone guidance, lexicons, and structured content models for multi-channel use (including localization).
• Contribute content patterns and guidance to the design system (Figma components + content specs), documenting rules for naming, states, and reusability.
• Ensure content meets accessibility and regulatory requirements; write to WCAG-aligned readability, semantic clarity, and assistive technology needs.
• Co-define product and content hypotheses with the pod; plan research to validate language, concepts, and IA labels; synthesize insights into actionable content changes.
• Conduct competitive scans and stay current on industry best practices in UX content and content design.
• Map content across journeys and states; identify inconsistencies, debt, and opportunities for simplification; create content strategies for epics and features.
• Operate as the pod’s content lead: participate in backlog grooming, stand-ups, and ensure content is implemented correctly and localized effectively.
• Provide clear content specifications.
• Write, edit, and proof content with high standards for accuracy, grammar, and brand voice; support cross-functional collaboration.

• 46+ years in UX Writing / Content Design for digital products, collaborating within cross-functional teams.
• A portfolio demonstrating clear, outcome-oriented in-product writing (flows, states, experiments) across mobile and web.
• Mastery of concise, action-oriented microcopy; proficiency with information hierarchy, IA labels, and error/recovery messaging.
• Experience planning and interpreting usability and A/B tests; strong articulation of content decisions using data and research.
• Fluency with Figma and content tooling (e.g., content libraries, string management); ability to produce developer-ready content specs.
• Excellent written and verbal communication; strong presentation skills and the ability to explain rationale to technical and non-technical audiences.
• Strong organization and time-management skills; ability to manage multiple tracks and incorporate feedback quickly.

• Same responsibilities as listed above, focused on delivering high-quality UX content that supports product goals and user needs.

• Salary Type:
  Hourly
• Salary Min: $55
• Salary Max: $68
• Currency Type: USD