Security Support Engineer

About Cyber Ark:
Cyber Ark (NASDAQ: CY ), is the global leader in Identity Security. Centered on privileged access management, Cyber Ark provides the most comprehensive security offering for any identity – human or machine – across business applications, distributed work forces, hybrid cloud workloads and throughout the Dev Ops lifecycle. The world’s leading organizations trust Cyber Ark to help secure their most critical assets.

To learn more about Cyber Ark, visit our Cyber Ark blogs or follow us on X, Linked In or Facebook.

Cyber Ark Security Support Engineers provide multiple channels of technical assistance to help ensure their customers are securely and properly using their Machine Identity Security products.

• Comfortable with occasional early morning or late work and rotating on-call work including weekends.
• Technical support of customers purchasing and using Machine Identity Security products.
• Assist in the design of technical solutions for customers based on Cyber Ark’s Venafi and partner products and technology.
• Work closely with the Sales team to ensure cohesive product and services solution.
• Communicate proactively customer problems and record all customer interactions in our CRM system.
• Assist the customer in performing the installation and customization of Venafi products in the customer’s environment.
• Establish and maintain effective working relationships with clients.
• Work effectively with QA and development to troubleshoot and resolve complex product issues.
• Help create and deliver product training.
• Help write product knowledge base.

The ideal team member will be armed with:

• Enterprise level troubleshooting and support experience.
• Public Key Infrastructure (PKI) including technology, standards, and implementations.
• Understanding of large network design, layout and operations.
• Directory technologies and standards, e.g., LDAP, Active Directory.
• Database (MS SQL/MySQL) experience, including the ability to write queries.
• Excellent presentation, verbal and written communication skills.

• Bachelor's degree is a plus.
• Experience using Cyber Ark’s Venafi products.
• Experience with web application technology (MQ, Mainframe, Web Sphere, IIS, F5s) environments a plus.
• Understanding of web application design and implementation.
• Basic scripting or coding understanding (Bash, Power Shell, C#, Python).
• Experience working with APIs.
• Experience working with complex computing systems.
• Direct security or systems management industry experience.
• CISSP or other security certificates a plus.

Cyber Ark is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

We are unable to sponsor or take over sponsorship of employment Visa at this time.

The salary range for this position is $69,000 – $96,000/year, plus commissions or discretionary bonus, which will be based on the employee’s performance. Base pay may also vary considerably depending on job-related knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, financial, and other benefits.