IT Support Desk Technician - 2nd Line
Listed on 2026-02-21
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IT/Tech
IT Support, Systems Administrator, HelpDesk/Support
IT Support Desk Technician (1st & 2nd Line)
Location: Newton Abbot
Salary: Up to £32,000
Employment Type: Permanent, Full-time
Hands-on Technical Role | Bonus | Pension | 33 Days’ Holiday | Employee Assistance Programme
We’re seeking an IT Support Desk Technician to join a growing IT team, providing reliable 1st and 2nd line support across hardware, software and network environments.
You’ll be central to day‑to‑day IT operations, delivering timely, professional support while maintaining high standards of service, documentation and security.
If you enjoy problem‑solving and working closely with end users, this role offers strong long‑term development.
The Role- Provide high‑quality 1st and 2nd line support
- Set up, configure and maintain end‑user hardware (PCs, laptops and tablets)
- Support peripherals and production equipment including printers and devices
- Administer Active Directory, Azure / Entra , Microsoft 365 and Adobe Admin Centre
- Deliver remote support to other sites
- Assist with LAN, WAN, VPN, firewall and Wi‑Fi troubleshooting
- Configure and manage MFA using Cisco Duo, ensuring security compliance
- Maintain accurate technical documentation and knowledge base articles
- Participate in an on‑call rota for critical incident support
- Experience providing 1st and 2nd line IT support, ideally within a multi‑site environment
- Strong knowledge of Windows OS, Microsoft 365, Active Directory and Azure / Entra
- Understanding of networking fundamentals (DNS, DHCP, TCP/IP, VPN connectivity)
- Experience with remote support tools and ticketing systems
- Knowledge of IT security controls, including MFA and endpoint protection
- Strong communication skills and attention to documentation
- Comfortable supporting a broad range of users and technologies
- Calm and methodical when troubleshooting under pressure
- Organised and proactive, with strong attention to detail
- Service‑driven and professional in your approach
- Willing to travel occasionally
This role is ideal for an IT Support professional who enjoys being hands‑on, supporting varied environments, and playing a key role in keeping systems and people running smoothly.
Apply now or get in touch for a confidential conversation.
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