Solution Engineer, Amazon Connect
Job in
Newton, Middlesex County, Massachusetts, 02165, USA
Listed on 2026-05-02
Listing for:
NeuraFlash
Full Time
position Listed on 2026-05-02
Job specializations:
-
IT/Tech
IT Consultant, Sales Engineer, Cloud Computing, Technical Sales
Job Description & How to Apply Below
Solution Engineer – Amazon Connect & Salesforce
Neura Flash, part of Accenture, is looking for a Solution Engineer to drive pre‑sales for Amazon Connect and Salesforce solutions. You will demonstrate solutions, lead discovery sessions, and create compelling proposals.
Key Responsibilities- Demonstrate Amazon, Salesforce, and Neura Flash products to customers
- Lead discovery sessions, presentations, and workshops with prospects and customers
- Gather requirements for large‑scale Amazon Connect and transformation projects
- Create compelling demos and deliver to customers and prospects, showcasing the power of the Amazon and Salesforce platform and the value of Neura Flash as a consulting partner
- Create and modify proposals (SOWs) and respond to RFPs working alongside the delivery team
- Maintain Salesforce lead management, pipeline, and forecasting
- Liaise between sales and the technical team to improve efficiency in customer responses and product improvements
- Learn about Salesforce, Einstein, and our AI products; provide recommendations to customers on leveraging these solutions
- Collaborate closely with delivery on project scope & estimates and execute the pre‑sales process to the highest degree
- Provide customer feedback and solutions to product management to continue advancing our portfolio of App Exchange products
- Ensure the highest possible level of customer experience
- Drive innovation in Amazon, Salesforce capabilities, and AI in partnership with Neura Flash’s Amazon Connect and AI teams
- 2–3 years of experience selling CRM solutions/services, preferably within Amazon Connect
- 2–3 years in customer‑facing roles, with a preference for Pre‑Sales or Solution Engineering experience
- B.S. in Computer Science, Mathematics, Engineering, or a related technical degree or equivalent experience
- 2–3 years in a consulting role
- Expert understanding of contact center telephony solutions
- Solid understanding of the Salesforce Service Cloud platform & architecture
- Strong interest in learning rapidly in the AI space
- Strong customer‑facing skills
- Attention to detail and excellent communication skills
- Team player
- Passion to succeed and drive the company forward
- Remote and in‑person options across Massachusetts, regional hubs, or fully remote for the majority of the team
- Travel commitment of up to 25%
- Flexible work‑life balance with a trust‑based culture that values outcome over hours
- Collaborative environment with open feedback, town‑hall meetings, and executive engagement
- Culture of celebration with informal events and team bonding activities
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