Technical Writer at CyberArk Newton, MA

Technical Writer job ton, MA.

About Cyber Ark :
Cyber Ark (NASDAQ: CY ), is the global leader in Identity Security. Centered on privileged access management, Cyber Ark provides the most comprehensive security offering for any identity – human or machine – across business applications, distributed work forces, hybrid cloud workloads and throughout the Dev Ops lifecycle. The world’s leading organizations trust Cyber Ark to help secure their most critical assets.

To learn more about Cyber Ark, visit our Cyber Ark blogs or follow us on X, Linked In or Facebook.

We are seeking a Senior Technical Writer to join our Documentation team, with a primary focus on documenting Cyber Ark’s Identity Governance and Administration (IGA) capabilities. You will work closely with product managers, engineers, and UX teams to create clear, accurate, and engaging content for enterprise customers. While your core responsibility will be IGA, you may flex to support other product areas as business needs evolve.

As part of our team, you will:

• Produce high-quality content for administrators, implementers, and end-users, covering installation, configuration, deployment, and usage of IGA features.
• Document APIs, integration workflows, and identity lifecycle processes.
• Create and edit embedded UI text (microcopy).
• Collaborate in an Agile environment with product and engineering teams.
• Mentor less experienced writers and act as a role model for technical communication best practices.
• Contribute to team-wide initiatives such as tooling improvements, automation, style guide evolution, and documentation methodologies.
• Ensure content is structured, reusable, and optimized for search and AI consumption.
• Stay flexible to take on documentation for adjacent security and identity products as required.

• 5–10 years of technical writing experience, including experience documenting enterprise-level security or identity management software.
• Strong ability to simplify complex technical concepts for diverse audiences.
• Expertise in documenting APIs and complex integrations.
• Proven experience working with authoring and source control tools (Mad Cap Flare, Git Hub, Jira, Confluence).
• Skilled at planning, writing, reviewing, and delivering documentation end-to-end.
• Broad understanding of the cybersecurity and identity security domain, with deep expertise in at least one product area.
• Highly motivated, independent, resourceful, self-learner.
• Comfortable multitasking in a fast-paced Agile environment.

How you will stand out

• Demonstrated expertise in documenting IGA or IAM solutions.
• Experience with content reuse methods and modular content design.
• Experience leveraging AI to increase quality and productivity.
• Experience with a docs-as-code workflow and static site generators.
• Active interest in emerging documentation technologies, including AI-ready content and structured authoring.
• A track record of mentoring others and influencing team decisions.

Cyber Ark is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

We are unable to sponsor or take over sponsorship of employment Visa at this time.

The salary range for this position is $99,000 – $145,000/year, plus commissions or discretionary bonus, which will be based on the employee’s performance. Base pay may also vary considerably depending on job-related knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, financial, and other benefits.