Customer Onboarding Manager

Company Description

Do you want to develop your career and make an impact in the fast-growth, fast-moving B2B technology space?

At Informa Tech Target, you'll collaborate and grow alongside some of the industry's most respected experts. You'll work with leading brands and be exposed to world-shaping innovations. You'll apply your energy and intellect to helping clients be faster to market and faster to revenue.

We're a vibrant community of world-class practitioners - over 2000 colleagues strong - with offices in 19 locations around the world. We're traded on Nasdaq and also part of Informa PLC, a global leader in business-to-business events, digital services, and academic research in the FTSE 100.

About Informa Tech Target

Informa Tech Target (Nasdaq: TTGT) informs, influences and connects the world's technology buyers and sellers, to accelerate growth from R&D to ROI.

With an unparalleled reach of over 220 highly targeted technology-specific websites and more than 50 million permissioned first-party audience members, Informa Tech Target has a unique understanding of and insight into technology markets.

Underpinned by those audiences and their data, we offer expert-led, data-driven, and digitally enabled services that deliver significant impact and measurable outcomes to our clients. We provide our customers with:

• Trusted information that shapes the industry and informs investment
• Intelligence and advice that guides and influences strategy
• Advertising that grows reputation and establishes thought leadership
• Custom content that engages and prompts action
• Intent and demand generation that more precisely targets and converts

Our organization is committed to sustainability, diversity, wellbeing, and ethical working practices. Visit  and follow us on Linked In.

For more information, visit  and follow us on Linked In

Job Description

This role is based in our Newton, MA office.

We are seeking a Customer Onboarding Manager who will be responsible for delivering a seamless onboarding experience for customers on our BrightTALK and Portal platforms. The Onboarding Manager will own the critical transition from contract signature to platform adoption, ensuring customers are trained, configured, and ready to achieve their business goals.

The Onboarding Manager will serve as the primary point of contact during onboarding, guiding customers through setup and training while coordinating with Sales, Campaign Management, Product, Support, and Delivery teams. This role builds early customer confidence, reduces time-to-value, and ensures a smooth handoff to ongoing support.

Key responsibilities include:

• Own the end-to-end onboarding experience for subscription customers from contract signature through completion
• Serve as the primary customer contact during onboarding, connecting customers to resources and support teams
• Send welcome communications and provide "What to Expect" documentation and self-service resources
• Schedule and lead kickoff calls to confirm goals, timelines, and success criteria
• Deliver platform training, product walkthroughs, and best-practice guidance
• Coordinate integration setup with internal technical and support teams
• Lead internal onboarding coordination across Sales, Campaign Management, Product, Support, and Delivery
• Track onboarding progress, manage risks, and ensure timely issue resolution
• Maintain accurate onboarding status and customer sentiment updates in internal systems
• Confirm customer readiness and transition customers to ongoing support
• Provide feedback to improve onboarding processes and documentation

Qualifications

• Bachelor's degree;
• 1-3of customer facing experience in a customer success or support role, preferably in a software or Sales/Marketing environment.
• Preferable experience onboarding clients to SaaS products;
• Knowledge of B2B digital marketing, ad tech, marketing automation systems, lead generation, demand generation and content marketing
• Extremely detailed oriented, ability to multi task several different product & client engagements;
• Creative problem solving, solutions-oriented and strategic, long-term view of customer relationship;
• Strong sales orientation, communication skills, client-ready presentation skills and writing skills; and,
• Ability to offer perspective and guidance, in some cases, in a persistent manner.

Additional Information

Tech Target, Inc., doing business as Informa Tech Target, including its subsidiaries is an equal opportunity employer and complies withall applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race,color, sex (including pregnancy), age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

This policy applies to all terms and conditions of employment, including, but not limited to, hiring,…