Oracle OPERA Systems Administrator

We’re People People. Are you? We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast). With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we’re everywhere our guests need us to be. But here’s the thing—we’re not just in the business of hotels, we’re in the business of people.

We bring service with passion, loyalty with purpose, and create experiences that genuinely connect—delivering quality, value, and memorable stays across 1,000+ properties in eight countries.

The Oracle OPERA Property Management System (PMS) Administrator is responsible for the configuration, support, optimization, and lifecycle management of OPERA PMS across Sonesta’s managed and franchise hotel portfolio. This role serves as the technical and functional subject matter expert for OPERA (both Oracle OPERA PMS and OPERA Cloud), ensuring system stability, standardized deployment, and alignment with Sonesta’s hospitality technology strategy. This individual will play a key role in driving consistency across properties, improving onboarding and offboarding processes for franchise hotels, and partnering closely with vendors, property teams, and internal stakeholders to enhance the PMS ecosystem and its integrations.

This individual combines technical expertise with operational insight, focusing on improving hotel business processes through system optimization. The Administrator plays a key role in delivering reliable system performance, resolving complex technical issues, and implementing enhancements that drive value for hotel teams, owners, and guests. This is a hybrid role requiring three days per week in the office, based in either Newton, MA, or Orlando, FL.

• PMS Administration & Support
  Administer, configure, and maintain OPERA PMS environments across managed and franchise properties
  Serve as the primary escalation point for OPERA-related issues, ensuring timely resolution and root cause analysis
  Manage user access, roles, permissions, and security configurations in alignment with IT policies
  Monitor system performance, availability, and data integrity
• Standardization & Process Improvement
  Drive standardization of OPERA configurations, templates, and operating procedures across the portfolio
  Identify inconsistencies across properties and implement scalable solutions to reduce variation
  Develop and maintain SOPs, configuration guides, and knowledge base documentation
  Partner with leadership to improve franchise onboarding and offboarding processes, reducing friction and variability
• Integrations & Ecosystem Management
  Support and coordinate integrations between OPERA and adjacent systems (CRS, POS, CRM, revenue management, payment platforms, etc.)
  Collaborate with internal architecture and integration teams to ensure stable data flow and system interoperability
  Troubleshoot interface issues and coordinate with vendors to resolve defects and improve performance
• Vendor & Stakeholder Collaboration
  Act as the liaison with Oracle Hospitality and third-party vendors for OPERA-related matters
  Manage vendor tickets, escalations, and service delivery expectations
  Build strong relationships with property-level stakeholders, franchisees, and corporate teams
  Provide guidance and influence on PMS-related decisions, including upgrades, enhancements, and support model
• Implementations & Upgrades
  Support new hotel onboarding, conversions, and system implementations involving OPERA PMS
  Participate in OPERA Cloud migration planning and execution
  Assist in defining deployment standards, cutover strategies, and post-go-live support models
  Ensure data readiness and…