Customer Service Coordinator​/Driver

Job Details:

Job Location:

Newton
- Newton, MA 02460, Position Type:
Full Time, Salary Range: $24.04 - $24.04 Hourly

Cradles to Crayons (C2C), founded in 2002, provides children living in homeless or low-income situations, with the essential items they need to thrive-at home, at school, and  supply clothing, shoes, diapers, school supplies, and more, free of charge. Our vision is that one day all children will have the essentials they need to thrive.

Two in 5 kids in the United States are currently facing Clothing Insecurity, going without basic essentials like pants, shoes, diapers, and school supplies during their critical development years. Three of the top 10 reasons kids miss school are rooted in Clothing Insecurity-just one example of the significant short- and long-term social and economic costs when these needs go unmet. Cradles to Crayons keeps Clothing Insecurity at the core of our mission and is the only large-scale nonprofit organization to focus on this resource gap.

Since its founding, Cradles to Crayons has distributed more than four million customized packages of essentials to children in Massachusetts, Greater Philadelphia, Chicagoland, and nationally.

• In-person Engagement - through tens of thousands of children and adults volunteering at our Giving Factory warehouses to sort and package high volumes of new and like-new donations from our communities for our Service Partners to distribute to the children they serve.
• Advocacy and Awareness
  - Cradles to Crayons is uniquely positioned to raise Clothing Insecurity as a national issue through awareness campaigns, data/evaluation, and legislative outreach.

Cradles to Crayons' strong financial health and ongoing effectiveness and reliability have helped it earn a Four-Star Rating from Charity Navigator every year since 2009. C2C has a budget of $19M for FY27 and a total staff of approximately 100.

The Customer Service Coordinator / Driver position is a member of the Operations team and is responsible for the collection of donated children's items, and the maintenance of our inventory and facility. A large emphasis of this position is safe driving, and the timely pick-up and delivery of donated children's items. The majority of this position's time is spent in the community, organizing donations at various drop-off locations in and around the Boston area, where there is regular interaction with volunteers and donors while the duties of this job are carried out.

This position is also responsible for unloading the donations and securing the items in the correct space in the warehouse for storage. This position has additional responsibilities in the warehouse to assist facilitate the movement of inventory through the warehouse and to maintain the facility.

The role is 40 hours per week, typically Monday through Friday, with occasional weekend and evening hours.

• Model and lead a positive "One Cradles" culture, underpinned by Cradle's Cultural Values and related behaviors.
• Ensure the safe pick-up and delivery of donations from locations throughout Massachusetts to the Cradles to Crayons warehouse in Newton, MA.
• Efficiently organize donations from drop-off location into the Cradles to Crayons truck.
• Accurately track the amount and type of donations being loaded onto the truck and being placed within the warehouse.
• Monitor the truck to ensure it is properly maintained and operational and report any issues to the Associate Director of Operational Initiatives.
• Maintain a positive and professional relationship with those who are donating items.
• Ensure donations in the warehouse are stored properly and safely and that aisle ways are unobstructed and free of debris.
• Manage the onsite collection bin and organize and track donations that are received.
• Work with the operations team to optimize space in the warehouse.
• Perform custodial related activities in warehouse and surrounding grounds.
• Triage donations after completing daily route.
• Attend special events with the truck as needed.
• Assist Operations and Giving Factory Production after deliveries
• Perform the duties needed for Giving Factory stations to run properly.
• Assist the Partner Relations team with the fulfilment of Everyday and Emergency Essentials requests
• Perform other warehouse, inventory, receiving and distribution tasks as directed by the Manager
• Unload pallets of incoming donations and…