Vice President of Quality Enhancement

GENERAL SUMMARY

The Vice President of Quality Enhancement (VPQE) plays a critical leadership role in safeguarding and advancing the quality, compliance, and impact of Cape Abilities’ programs and services. This position is responsible for developing and overseeing the agency’s internal QE framework, with a strong focus on upholding regulatory standards, promoting continuous improvement, and enhancing participant outcomes. As a key member of the leadership team, the Vice President ensures that agency practices reflect a culture of excellence, accountability, and respect for the rights of individuals served.

• Directs and evaluates the agency’s internal Quality Enhancement program to ensure programmatic and administrative excellence in accordance with Cape Abilities standards and applicable regulatory requirements.
• Leads licensing and certification activities for all programs funded by DDS, Mass Health, Mass Ability, and Source America—acting as a point of coordination across departments to ensure regulatory integration into everyday practice.
• Plans, facilitates, and monitors an annual agency-wide calendar of quality-related activities, including required trainings, licensing surveys, accreditation reviews, health & safety inspections, and emergency preparedness drills.
• Oversees all facets of the Commission on Accreditation of Rehabilitation Facilities (CARF) accreditation process, ensuring continued compliance and improvement across administrative departments and accredited programs.
• Coordinates agency-wide policy and procedure development, ensuring all service delivery practices are current, implemented consistently, and aligned with applicable standards.
• Leads data-driven quality initiatives to measure program effectiveness, enhance service impact, and inform decision‑making; manages annual satisfaction surveys and oversees the implementation of the agency’s Performance Measurement & Management Plan.
• Develops and maintains internal Quality Standards and Quality Enhancement Roadmaps, incorporating expectations from DDS, Mass Health, MRC, CARF, and other oversight bodies.
• Organizes and monitors an annual compliance calendar, ensuring timely completion of trainings, inspections, surveys, and drills.
• Oversees Quality Reviews of programs ensuring services are person‑centered, individualized, and continuously improving.
• Serves as the agency’s lead for individual rights protection, overseeing Disabled Persons Protection Commission (DPPC) filings, conducting internal investigations, leading administrative reviews, and tracking follow‑up through corrective action planning.
• Facilitates internal training and onboarding related to QE functions and regulatory requirements, ensuring new and existing staff are fully prepared to meet agency standards.
• Chairs the Human Rights Committee, Policy Committee and QE Committee, and serves as the agency’s Human Rights Coordinator, representing Cape Abilities at regional meetings and upholding the rights of all persons served.
• Serves as the executive owner of the agency’s Quality, Compliance, and Risk framework.
• Serves as a mandated reporter and ensures timely, appropriate reporting of all suspected abuse or neglect.

• Performs additional duties, as assigned.

• Leading/Directing Others:
  Exhibits confidence in self and others; provides vision and inspiration to peers and subordinates; lays out work in a fair, well‑planned, and organized manner; inspires, motivates, challenges and provides support to others to perform well and fulfill the vision; accepts feedback from others; gives appropriate recognition to others; is a clear communicator.
• Total Quality Management:
  Is dedicated to providing the highest quality services that meet the needs and requirements of internal and external customers; is committed to continuous improvement through empowerment and performance management; creates a learning environment leading to the most efficient and effective work processes.
• Adaptability:
  Able to deal with frequent change, delays, or unexpected events; manages competing demands; changes approach or method to best fit the situation;…