Director of Operations

Tom Curren Companies

Director of Operations (Residential Remodeling)

Location:
Newton, MA (On‑Site; projects across Greater Boston)

Tom Curren Companies is a long‑established residential remodeling and home improvement company serving Greater Boston for nearly 40 years. We’re hiring a Director of Operations to own day‑to‑day execution across production, scheduling, resources, systems, and performance—so our teams deliver consistently high‑quality projects, on time, and profitably.

This is a leadership role for someone who can run the machine: build strong processes, hold teams accountable, remove bottlenecks, and improve outcomes across multiple projects and departments.

• High Quality
• Speak Candidly
• Ambition
• Win as a Team
• Client Focus
• Do the Right Thing

The Director of Operations leads and improves company‑wide operations across production, field execution, resource planning, vendor/subcontractor performance, scheduling, customer experience, and operational systems. You’ll partner closely with Sales and Production leadership to align capacity with demand, protect margins, and standardize best practices across teams.

This role is measured by: on‑time delivery, gross margin performance, throughput/cycle time, client satisfaction, rework reduction, and team execution consistency.

• Own daily operational performance across multiple active residential remodeling and home improvement projects
• Build and enforce operating rhythms (weekly scorecards, WIP reviews, production meetings, capacity planning)
• Remove bottlenecks and drive accountability across the field and office teams
• Standardize SOPs for handoffs (sale production), job kickoff, change orders, closeout, and warranty workflow

• Create and maintain a predictable scheduling system across crews and subcontractors
• Align labor, materials, and subcontractor capacity with the sales pipeline and start‑date commitments
• Improve forecast accuracy and proactively communicate constraints and solutions

• Protect profitability by monitoring project margins, labor efficiency, material controls, and change order discipline
• Implement clear KPIs and dashboards for operational performance (schedule variance, margin, callbacks, AR/closeout timing)
• Partner with leadership to improve estimating feedback loops and production planning assumptions

• Ensure consistent quality control standards and field processes that prevent rework
• Elevate the homeowner experience through predictable communication, clean job sites, and disciplined closeouts
• Maintain compliance with permitting, safety expectations, and documentation standards

• Lead, coach, and develop Project Managers/Production leaders and key operational staff
• Strengthen subcontractor performance through expectations, scorecards, and consistent enforcement
• Build a culture of candid communication, problem‑solving, and “finish strong” execution

• Improve how we use tools/CRM/project management systems for job tracking, documentation, and communication
• Identify operational gaps and implement scalable solutions as the company grows

• 15+ years of operations leadership experience in residential construction, remodeling, or home improvement (design/build preferred)
• Proven ability to run multi‑project operations: scheduling, subcontractor management, quality control, and client experience
• Strong financial acumen: understands margin, labor productivity, job costing, and cost controls
• Process‑driven leader who can build SOPs, enforce standards, and improve throughput
• Clear communicator who aligns teams, resolves conflict, and holds a high bar without drama
• Comfortable with technology and job tracking systems (Excel/Sheets, CRM/project management tools, email, mobile)
• Valid driver’s license; ability to travel locally to job sites as needed

Base salary: $140,000 – $200,000 depending on experience, plus performance bonus potential.

This range is designed to be competitive for…