Director of Customer Experience & Dispatch
Job in
Newton, Middlesex County, Massachusetts, 02165, USA
Listed on 2026-07-31
Listing for:
Ultimate Staffing
Full Time
position Listed on 2026-07-31
Job specializations:
-
Management
-
Customer Service/HelpDesk
Job Description & How to Apply Below
Ultimate Staffing is seeking a Director of Call Center Operations to lead our equipment accounts service teams on-site. You will oversee customer service representatives and dispatch coordinators, driving performance, triage, and professional communications for property managers and commercial clients.
The role is strategic yet hands-on, building robust daily operations, improving first-contact resolution, and shaping service request protocols in a fast-paced environment.
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