Fragrance & Beauty Advisor, Chestnut Hill, MA

Fragrance & Beauty Advisor

At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL.

Be an essential part of our expanding Fragrance & Beauty community at CHANEL "the ultimate House of Luxury." As a Fragrance & Beauty Advisor, you are the ultimate CHANEL brand ambassador. You lead by example and treat each guest with the utmost respect, ensuring each feels welcome, confident and  have an emotional intelligence – the ability to develop strong, long‑lasting relationships and the intuition to provide consistent and extraordinary experiences for both internal and external clients.

• Successfully provide superior service to every client, every day through the CHANEL service ritual.
• Deepen client relationships and loyalty through personal connection and building trust.
• Contribute to building the business by achieving sales targets, using all levels such as product, services, and data capture to loyalize, recruit and retain clients.
• Attend seasonal seminars hosted by Education Executives and utilize the Inside Beauty learning application on a daily basis to implement all learnings into your day‑to‑day.
• Uphold an omni‑channel mindset to directly benefit the client, producing a seamless experience from in‑store to online and vice versa.
• Address and successfully resolve client situations according to company philosophy and standards. Partner with the appropriate teams as needed.
• Understand the details of upcoming events and involve each client through introduction and demonstration.
• Have solid knowledge of the Brand, its heritage and know‑how, and share it with the clients as well as the team.
• Know and understand the business challenges, client needs and the surrounding market.
• Ensure that the work area is clean, tidy, hygienic, and professional at all times; knows and respects Visual Merchandising guidelines.
• Have a positive attitude, communicate with the team and the manager on a regular basis and has the sense of ethics and integrity.
• Treat others with respect, acknowledges cultural differences, and is willing to learn from those differences.

• Being service oriented, expressing genuine concern for customer's needs.
• Being an excellent listener and eager learner.
• Flexible: adaptable to scheduling changes, new ideas and direction.
• An enthusiastic team player.
• Confident and professional, striving for excellence in all you do.

• Ability to thrive in a team environment and work collaboratively.
• Understanding of, and passion for client experience.
• Excellent communication skills.
• Foreign language skills are preferred but not required.
• Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives.
• Curiosity and desire to learn and grow professionally within the world of CHANEL.

• Articulate, knowledgeable and passionate about both cosmetics and fragrance.
• Artistry skills and direct Brand experience preferred.
• Passion for CHANEL Beauty products.
• Ability to lift up to 5 lbs. and stand for extended periods of time.
• Front of House:
  Full‑time in‑store and in‑person presence required to support client sales and client service deliver elevated client service to drive business results.

• The anticipated base range for this position is $24.30 through $30.45 hourly. Base hourly is one component of the total compensation for this position. Other forms of variable pay may be offered for this position. Other components may include bonus potential, benefits, and/or perks.

• Wellbeing resources include dedicated paid time off for wellbeing (Wellbeing Days in Retail) and a Wellbeing fund.
• Family and care giving benefits (inclusive of parental leave, fertility support, Milk Stork, and  Membership).
• Generous paid time off policies to include vacation,…