Store Trainer

PRINCIPAL DUTIES DUTIES APPLYING TO STORE TRAINER

• Coordinates with Store Leadership, Team Leadership, Team Trainers, and Team Member Services Generalist to schedule New Member training during the first four shifts.
• Welcomes New Members on hire date, completes Section 2 of Form I-9, and communicates New Member Connections training priorities.
• Ensures each New Member’s connection to Whole Foods Market’s purpose, culture, quality differentiators, and operational standards is achieved in a timely manner through the organization and delivery of the New Member Connections program including Welcome Tour, Culture Connections, and Career Connections.
• Organizes, tracks, reports, and maintains accurate training records using Whole Foods Market’s learning systems, regularly communicating status toward completion with leadership and Team Trainers.
• Works with Store Leadership, Team Leadership, and Team Trainers to maintain a minimum of 95% on time completion of all New Member Connections, Operational Learning Pathways, and compliance training to ensure New Members have the knowledge, skills, and abilities to succeed.
• Supports Store Leadership, Team Leadership, and the Team Member Services Generalist in publicizing Career Development leadership programs, and supporting enrollment, completion, and placement of program graduates.
• Monitors and acts as a role model for constant food safety, sanitation procedures, and occupational safety.
• Consistently models and demonstrates proper care, use, and maintenance of all team equipment and PPE.
• Trains on customer service standards (reinforcing regional service standards) and actively provides timely on‑job coaching.
• Trains on new products, differentiators, and sales tactics.
• Supports Good Organics training in partnership with Store Leadership, Team Leadership, and Team Trainers.
• Schedules and leads in‑store Team Trainer meetings.
• Guides Team Trainers through onboarding into their role and completion of the Team Trainer Operational Learning Pathway and Team Trainer Certification.
• Cross‑trained in all departments to support operational training and to serve as a “floater” to support teams as needed during holidays and staffing shortages, including providing temporary Team Trainer coverage when a Team Trainer role is vacant.
• Coordinates cross‑training efforts throughout the store, strengthening coverage and career pathing opportunities in partnership with Store and Team Leadership.
• Becomes a Certified Food Manager and Alcohol Server Proctor to assist store in Team Member certifications when virtual proctor options are not available.
• Mentors Team Members and Team Trainers to reach full potential and enhance customer and Team Member experience.
• Serves as the Store Culture Champion Ambassador or supports the Store Culture Champion Ambassador.
• Note for multi‑unit Store Trainers:
  For multi‑unit Store Trainers, locations are considered the regular work location. Multi‑unit Store Trainers are expected to work at a single work location during each scheduled shift.

• Strong facilitation/speaking capability with small and large groups.
• Ability to train through demonstration and feedback.
• Can coach and motivate high performance in a constructive, positive manner.
• Self‑motivated, driven, and solution‑oriented.
• Ability to consult and influence without direct authority.
• General computer skills and basic knowledge of software applications (MS Office Suite).
• Working knowledge of Whole Foods Market’s learning systems (Cornerstone OnDemand/Inkling).
• Achieves and maintains State Food Safety Proctor certification and proctors Food Safety exams for location, as needed.

• Arrives to workstation on time, appropriately groomed, dressed according to Whole Foods Market’s uniform policy; works all scheduled shifts and attends required training and meetings.
• Provides excellent customer service, addresses customer needs quickly and effectively, and models suggestive selling techniques; answers phones and pages promptly and courteously.
• Maximizes sales potential through effective and proper procedures for prepping, storing, rotating, stocking, and…