Security Officer

Overview

Site:
Newton-Wellesley Hospital

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Provides a safe and secure environment for hospital patients, visitors, and employees by enforcing hospital security regulations and by continuously watching for and reporting potential safety hazards and unusual occurrences in a timely manner through patrol of assigned areas. Investigate complaints or potential criminal conduct; assist in restraining patients as necessary; provide protective services. Possesses and exhibits excellent customer service skills.

If applicable, responsible for the arrest of criminal suspects under the authority of State Special Police license.

• Patrols assigned areas, giving particular attention to those areas where security problems have occurred.
• Identifies unsafe conditions and improperly secured areas/property to help prevent theft, injuries or damages to hospital property, patients, visitors and employees.
• Maintains strict confidentiality standards at all times.
• Investigates thefts, shortages, and other complaints involving potential criminal misconduct by questioning individuals involved with specific incidents; notifies appropriate law enforcement agencies of potential/real civil or criminal misconduct and detains suspicious individuals as appropriate; when authorized, will make arrests as appropriate; participates in subsequent court proceedings as required.
• Prepares and submits written reports in a complete and accurate manner; makes notations in the log of all incidents; keeps the Supervisor informed at all times.
• Maintains accountability for valuables/property and forms of evidence coming into the incumbent's custody; ensures safekeeping; maintains documentation.
• Performs as Dispatcher utilizing security systems; radio dispatches personnel to respond to occurrences and phone calls for assistance; provides and maintains documentation.
• Participates in assistance with workplace and domestic victims; responds to medical emergencies; when authorized, assists in the restraint of patients; involved in the protection of dignitaries; controls pedestrian and vehicular traffic.
• Voluntary participation in various departmental committees, task forces, and teams.

Education Bachelor s Degree;
Criminal Justice preferred. Can this role accept experience in lieu of a degree? No

Licenses and Credentials Class D Passenger Vehicle Driver s License [State License] - Generic - HR Only preferred;
Basic Life Support [BLS Certification] - Data Conversion - Various Issuers preferred;
Basic Officer Certification [CHSO] - International Association for Healthcare Security and Safety preferred;
Supervisory Certification [CHSS] - International Association for Healthcare Security and Safety preferred;
Personal Drivers License (New Hampshire) - New Hampshire Division of Motor Vehicles preferred; MGH Security RMV Check/Registry of Motor Vehicles Driving Report - MGB Internal preferred

Experience 3-5 years preferred;
Experience in hospital, security/police, emergency medical or customer services

Knowledge,

Skills and Abilities

Strong interpersonal communication and customer service skills; ability to de-escalate anxious/stressed people; works effectively independently and in teams; multitasking; strong problem-solving; critical and analytical thinking; good judgment and prioritization; customer service oriented; positive image, tact, diplomacy, listening and communication; understanding of community policing, risk analysis, and crime prevention concepts; strong writing skills; intermediate computer skills (typing and database software).

• Standing Frequently (34-66%)
• Walking Frequently (34-66%)
• Sitting Occasionally (3-33%)
• Lifting Frequently (34-66%) 35lbs+ (w/assisted device)
• Carrying Frequently (34-66%) 20lbs - 35lbs
• Pushing Occasionally (3-33%)
• Pulling Occasionally (3-33%)
• Climbing Rarely (Less than 2%)
• Balancing Frequently (34-66%)
• Stooping Occasionally (3-33%)
• Kneeling Occasionally (3-33%)
• Crouching Occasionally (3-33%)
• Crawling Rarely (Less than 2%)
• Reaching Frequently (34-66%)
• Gross Manipulation (Handling) Frequently (34-66%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Onsite

2014 Washington Street

40

Regular

Evening (United States of America)

$22.22 -…