Security Officer

Job Summary

Provides a safe and secure environment for hospital patients, visitors, and employees by enforcing hospital security regulations and by continuously watching for and reporting potential safety hazards and unusual occurrences in a timely manner through patrol of assigned areas. Investigates complaints or potential criminal conduct; assists in restraining patients as necessary; provides protective services. Possesses and exhibits excellent customer service skills.

If applicable, responsible for the arrest of criminal suspects under the authority of State Special Police license.

Does this position require Patient Care? No.

• Patrols assigned areas, giving particular attention to those areas where security problems have occurred.
• Identifies unsafe conditions and improperly secured areas/property to help prevent theft, injuries or damages to hospital property, patients, visitors and employees.
• Maintains strict confidentiality standards at all times.
• Investigates thefts, shortages, and other complaints involving potential criminal misconduct by questioning individuals involved with specific incidents; notifies appropriate law enforcement agencies of potential/real civil or criminal misconduct and detains suspicious individuals as appropriate; when authorized, will make arrests as appropriate; participates in subsequent court proceedings as required.
• Prepares and submits written reports in a complete and accurate manner; makes notations in the log of all incidents; keeps the supervisor informed at all times.
• Maintains accountability for valuables/property and forms of evidence coming into the incumbent’s custody; ensures safekeeping; maintains documentation.
• Performs as dispatcher utilizing integrated security systems; radio dispatches personnel to respond to occurrences and phone calls for assistance; provides and maintains documentation.
• Participates in assistance with workplace and domestic victims; responds to medical emergencies; when authorized, assists in the restraint of patients; involved in the protection of dignitaries; controls pedestrian and vehicular traffic.
• Voluntary participation in various departmental committees, task forces, and teams.

• Education
  :
  Bachelor’s Degree in Criminal Justice preferred. Can this role accept experience in lieu of a degree? Yes.
• Licenses and Credentials
  :
  • Class D Passenger Vehicle Driver’s License (State License) - Generic - HR Only preferred
  • Basic Life Support (BLS Certification) - Preferred
  • Basic Officer Certification (CHSO) - International Association for Healthcare Security and Safety preferred
  • Supervisory Certification (CHSS) - International Association for Healthcare Security and Safety preferred
  • Personal Driver’s License (New Hampshire) - New Hampshire Division of Motor Vehicles preferred
  • MGH Security RMV Check/Registry of Motor Vehicles Driving Report - MGB Internal preferred
• Experience
  : 3-5 years in hospital, security/police, emergency medical or customer services (preferred).
• Knowledge,
  
  Skills and Abilities
  
  :
  • Strong interpersonal communication and customer service skills.
  • Ability to de‑escalate anxious/stressed people and manage aggression.
  • Works effectively both independently and in teams; can multitask.
  • Strong problem‑solving skills, critical and analytical thinking, good judgment, prioritization, and creative solutions for positive outcomes.
  • Customer service traits: accessible, energetic, concerned, empathetic, positive attitude, collaborative, and flexible.
  • Displays a positive image, tact, and diplomacy; actively listens and articulates effectively.
  • Understanding of community policing, risk analysis, and crime prevention concepts and practices.
  • Strong writing skills to provide and maintain documentation to support data.
  • Intermediate computer skills: typing and use of database software.

Standing – frequently (34-66%)
Walking – frequently (34-66%)
Sitting – occasionally (3-33%)
Lifting – frequently (34-66%) 35 lbs+ (w/assisted device)
Carrying – frequently (34-66%) 20–35 lbs
Pushing – occasionally (3-33%)
Pulling – occasionally (3-33%)
Climbing – rarely (less than 2%)
Balancing – frequently (34-66%)
S…