Security Officer

Job Summary

Provides a safe and secure environment for hospital patients, visitors, and employees by enforcing hospital security regulations and continuously monitoring for and reporting potential hazards and unusual occurrences in a timely manner through patrol of assigned areas. Investigates complaints or potential criminal conduct; assists in restraining patients as necessary; provides protective services. Possesses excellent customer service skills. May be responsible for arrest of criminal suspects under the authority of a State Special Police license.

• Patrols assigned areas, giving particular attention to those areas where security problems have occurred.
• Identifies unsafe conditions and improperly secured areas/property to help prevent theft, injuries or damages to hospital property, patients, visitors and employees.
• Maintains strict confidentiality standards at all times.
• Investigates thefts, shortages, and other complaints involving potential criminal misconduct by questioning involved individuals; notifies appropriate law‑enforcement agencies of potential/real civil or criminal misconduct and detains suspicious individuals as appropriate; when authorized, makes arrests as appropriate; participates in subsequent court proceedings as required.
• Prepares and submits written reports accurately; makes notations in the log of all incidents; keeps the supervisor informed at all times.
• Maintains accountability for valuables/property and forms of evidence coming into the incumbent's custody; ensures safekeeping; maintains documentation.
• Performs as dispatcher utilizing integrated security systems; radio dispatches personnel to respond to occurrences and phone calls for assistance; provides and maintains documentation.
• Assists in workplace and domestic victim assistance; responds to medical emergencies; when authorized, assists in the restraint of patients; involved in the protection of dignitaries; controls pedestrian and vehicular traffic.
• Voluntarily participates in various departmental committees, task forces, and teams.

Education: Bachelor’s Degree in Criminal Justice preferred. Experience in lieu of a degree may be accepted.

Licenses and Credentials:

• Class D Passenger Vehicle Driver’s License (State License) – Generic – HR Only preferred
• Basic Life Support (BLS) Certification – Various issuers preferred
• Basic Officer Certification (CHSO) – International Association for Healthcare Security and Safety preferred
• Supervisory Certification (CHSS) – International Association for Healthcare Security and Safety preferred
• Personal Driver’s License (New Hampshire) – New Hampshire Division of Motor Vehicles preferred
• MGH Security RMV Check/Registry of Motor Vehicles Driving Report – MGB Internal preferred

Experience: 3–5 years preferred in hospital, security/police, emergency medical, or customer service settings.

Knowledge, Skills and Abilities:

• Strong interpersonal communication and customer service skills; can recognize, acknowledge, respect, and effectively interact with all people, building positive relationships and earning trust and respect.
• Ability to de‑escalate anxious/stressed individuals and manage aggression.
• Works effectively independently and in teams; multitasks competently.
• Strong problem‑solving skills and critical, analytical thinking; good judgment, prioritization, industriousness, and creative solutions for positive outcomes.
• Customer service mindset: accessible, energetic, concerned, empathetic, positive attitude, collaborative, flexible.
• Displays a positive image, tact, diplomacy, active listening, and effective articulation.
• Understands community policing, risk analysis, and crime prevention concepts and practices.
• Strong writing skills to provide and maintain documentation supporting data.
• Intermediate computer skills: typing and use of database software.

• Standing Frequently (34–66%)
• Walking Frequently (34–66%)
• Sitting Occasionally (3–33%)
• Lifting Frequently (34–66%) 35lbs+ (with assisted device)
• Carrying Frequently (34–66%) 20–35lbs
• Pushing Occasionally (3–33%)
• Pulling Occasionally (3–33%)
• Climbing Rarely (Less than 2%)
• Balancing Frequently (34–66%)
• Stoo…