Security Officer

Job Summary

Provides a safe and secure environment for hospital patients, visitors, and employees by enforcing hospital security regulations. Continuously watches for and reports potential safety hazards and unusual occurrences in a timely manner through patrol of assigned areas. Investigates complaints or potential criminal conduct; assists in restraining patients as necessary; provides protective services. Possesses and exhibits excellent customer service skills. If applicable, responsible for the arrest of criminal suspects under the authority of a State Special Police license.

Does this position require Patient Care?
No

• Patrol assigned areas, giving particular attention to those areas where security problems have occurred.
• Identify unsafe conditions and improperly secured areas/property to help prevent theft, injuries, or damages to hospital property, patients, visitors, and employees.
• Maintain strict confidentiality standards at all times.
• Investigate thefts, shortages, and other complaints involving potential criminal misconduct; question individuals involved; notify appropriate law enforcement agencies; detain suspicious individuals as appropriate; when authorized, make arrests; participate in subsequent court proceedings as required.
• Prepare and submit written reports in a complete and accurate manner; make notations in the log of all incidents; keep the Supervisor informed at all times.
• Maintain accountability for valuables/property and evidence; ensure safekeeping; maintain documentation.
• Perform as dispatcher utilizing integrated security systems; radio dispatch personnel to respond to occurrences and calls for assistance; provide and maintain documentation.
• Assist with workplace and domestic victims; respond to medical emergencies; when authorized, assist in the restraint of patients; participate in protection of dignitaries; control pedestrian and vehicular traffic.
• Volunteer participation in departmental committees, task forces, and teams.

Education: Bachelor’s Degree in Criminal Justice preferred.

Experience: 3-5 years in hospital security, police, emergency medical, or customer service roles. Accepts experience in lieu of a degree.

Licenses & Credentials:

• Class D Passenger Vehicle Driver’s License (State License)
• Basic Life Support (BLS) Certification
• Basic Officer Certification (CHSO) – International Association for Healthcare Security and Safety
• Supervisory Certification (CHSS) – International Association for Healthcare Security and Safety
• Personal Driver’s License (New Hampshire) – New Hampshire Division of Motor Vehicles
• MGH Security RMV Check/Registry of Motor Vehicles Driving Report – MGB Internal

Knowledge, Skills, and Abilities:

• Strong interpersonal communication and customer service skills.
• Ability to de‑escalate anxious or stressed individuals and manage aggression.
• Works effectively independently and in teams; able to multitask.
• Strong problem‑solving, critical and analytical thinking, good judgment, prioritization, industriousness, and creative solutions for positive outcomes.
• Customer service: accessible, energetic, concerned, empathetic, positive attitude, collaborative, and flexible.
• Displays a positive image, tact, diplomacy; actively listens; articulates effectively.
• Understanding of community policing, risk analysis, and crime prevention concepts and practices.
• Strong writing skills to provide and maintain documentation.
• Intermediate computer skills: typing and use of database software.

• Standing – Frequently (34‑66%)
• Walking – Frequently (34‑66%)
• Sitting – Occasionally (3‑33%)
• Lifting – Frequently (34‑66%) 35 lbs+ (with assisted device)
• Carrying – Frequently (34‑66%) 20‑35 lbs
• Pushing – Occasionally (3‑33%)
• Pulling – Occasionally (3‑33%)
• Climbing – Rarely (less than 2%)
• Balancing – Frequently (34‑66%)
• Stooping – Occasionally (3‑33%)
• Kneeling – Occasionally (3‑33%)
• Crouching – Occasionally (3‑33%)
• Crawling – Rarely (less than 2%)
• Reaching – Frequently (34‑66%)
• Gross Manipulation – Frequently (34‑66%)
• Fine Manipulation – Frequently (34‑66%)
• Feeling – Constantly (67‑100%)
• Foot Use – Rarely (less than 2%)
• Vision – Far — Constantly (67‑100%)
• Vision – Near…