Program Support Specialist

Expect Success at Bridgeway! We make a difference in people’s lives by supporting their life goals — our employees and the people we serve alike. We invest in our employees through competitive compensation and benefits, best practice training, and fostering a team-oriented culture that promotes career development. We nurture an environment that values diversity, where inclusivity, equity, and belonging thrive. At Bridgeway, Everyone Learns and Grows together.

We give you our best, so you can unleash your full potential.

Bridgeway values and promotes quality clinical and administrative practices to foster the best outcomes for persons who come to us for behavioral healthcare. We offer a work environment that supports teamwork, creativity, innovation, professional growth and dedication to the work. At Bridgeway, we never stop growing and innovating our vision of behavioral healthcare for the future.

As a Program Support Specialist‑Administrative Assistant, you will join an evidence‑based program and a dynamic team for the opportunity to learn and refine your clinical and engagement skills and accomplish your dream of helping people to make progress on their unique recovery journeys. The work is sometimes challenging and always rewarding by engaging with persons we serve and co‑workers as we all learn, grow, and thrive.

• Sussex CST

• $23/hour

• Newton, NJ

• 24 hours/week;
  Monday, Tuesday, Thursday and Friday 9:00am‑3:00pm

In collaboration with full‑time PSS, the position is responsible for the smooth functioning of the administrative program support processes of the Sussex Community Support Teams and the Sussex Outpatient Program.

• Create and maintain a wellness and recovery‑oriented trauma‑informed environment by using respectful, person‑first language, documentation, and interactions.
• Provide the highest quality customer service to all employees and customers: be friendly, respond promptly, know your service, listen to and get to know our staff and customers, be open to asking, receiving and using feedback, create positive work relationships, always follow up with assignments and be curious.
• Maintain a culture of compliance with internal and external policies, regulations, laws and high ethical standards.

• Providing positive customer service through answering, screening and routing telephone calls including routine and crisis calls from people served. Meets and greets persons served, family members and state stakeholders when they visit the office.
• Provide admission information for program or warm handoffs to other Bridgeway programs.
• Explain to new Outpatient program enrollees their financial responsibilities for the services.

• Assist Team Leaders for PC and SE and Wellness Clinician PC in tracking and managing all required documentation required for PC and SE through spreadsheets, auditing to help team maintain compliance rate. Includes due dates of IRP’s, reviews, Psychiatric Evaluations, Med Ed, Orientation etc.
• In collaboration with Team Leader or Director, manage census reports.
• Assist in the collection of program data.
• Maintenance and scanning of filing systems/charts and database systems.

• Successfully complete initial Outpatient insurance verification and accompanying documentation in EHR.
• Complete all initial Outpatient documentation in the EHR, i.e., profile page and payer information.
• Ensure confidentiality of information gathered.
• Use all required insurance verification portals to verify insurance information prior to Outpatient services, and verify insurance eligibility on each and every visit (in person and telehealth), updating any insurance information as needed in EHR.
• Support the billing by correctly verifying and documenting insurance coverage, data collection, and data reporting functions, while backing up the central access function.
• Call or access online systems to assist in obtaining pre‑authorization and prior authorization for services.
• Utilize sliding fee scale with Outpatient persons served…