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DTC Customer Experience Specialist
Job in
Newton, Catawba County, North Carolina, 28658, USA
Listed on 2026-08-09
Listing for:
Feetures
Full Time
position Listed on 2026-08-09
Job specializations:
-
Customer Service/HelpDesk
Ecommerce, Customer Service Rep
Job Description & How to Apply Below
Feetures, based in Newton, NC, seeks a detail‑oriented DTC Customer Experience Representative to support consumers across phone, email, and live chat. You will assist with orders, returns, exchanges, warranties, and provide product guidance with empathy and accuracy.
The role is on‑site with potential hybrid flexibility and standard business hours. You’ll work with ecommerce, operations, fulfillment, and product teams to ensure a high‑quality consumer experience and maintain case documentation
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