Scheduling Coordinator

A-1 Termite and Pest Control, Inc. seeks a detail-oriented Scheduling Coordinator to manage daily pest control service routes, book and confirm customer appointments, and support field technicians. In this customer service role, you'll handle inbound calls, update schedules, verify service details, and resolve basic customer issues while maintaining accurate records in our service software. You'll work closely with our office and field teams to balance efficiency with personalized service, supporting a family-owned, community-focused company committed to safe, effective pest solutions.

Responsibilities

• Answer inbound customer calls and emails to schedule, reschedule, and confirm pest control appointments
• Coordinate and adjust daily technician routes for efficiency and timely service
• Input, update, and maintain accurate customer and service data in scheduling/CRM software
• Communicate schedule changes and service details to technicians and customers
• Verify service types, pricing, and special instructions prior to appointments
• Assist with billing-related inquiries and basic account questions
• Monitor same-day cancellations and openings to maximize route capacity
• Provide friendly, professional customer service aligned with company values
• Collaborate with office staff and management to resolve scheduling conflicts
• Support general office administrative tasks as needed

Required Skills

• Service scheduling and dispatching
• Customer relationship management (CRM) software
• Data entry and recordkeeping
• Call handling and phone etiquette
• Basic billing and invoicing
• Route optimization concepts
• Microsoft Office (Outlook, Excel, Word)
• Time management and prioritization
• Written and verbal communication
• Problem-solving and conflict resolution