Loan Servicing Specialist II
Job in
Newton, Catawba County, North Carolina, 28658, USA
Listed on 2026-08-26
Listing for:
Peoples Bank Master
Full Time, Seasonal/Temporary
position Listed on 2026-08-26
Job specializations:
-
Finance & Banking
Banking Operations, Loan Servicing, Bank Customer Service, Financial Services
Job Description & How to Apply Below
Job Details
Level: Experienced
Job Location:
Corporate - Newton, NC 28658
Position Type:
Full Time
Job Shift: Day
- (1) Responding to customer service requests on a daily basis through phone, email or as assigned by Manager or Team Lead.
- (2) Performing customer follow-up daily to resolve or provide updates on any open customer inquiry
- (3) Handling internal or external customer inquiries related to general customer service for consumer, commercial, and mortgage loans or other loan inquiries.
- (4) Ability to key or upload consumer loans, mortgage loans, commercial loans into the core processing system as well as processing all loan drafts and modifications.
- (5) Keying monetary transactions
- (6) Performing system file maintenance on existing loan data and transactions.
- (7) Year-end processing, keying and knowledge of 1098, 1099C, and 1099A forms
- (8) Working knowledge of general ledgers
- (9) Completing credit inquiries and verifications
- (10) Disbursing escrowed funds for taxes, life insurance, homeowner’s insurance
- (11) Processing loan payments received in daily mail.
- (12) Reviewing and updating operating policies and procedures specific to the Loan Servicing functions
- (13) Maintaining department service-level standards and providing exceptional customer service to internal and external customers
- (14) Partnering with internal customers to help achieve the business goals of the bank
- (15) Providing support for internal and external Loan Servicing functions
- (16) Adhering to the internal loan policy and procedures of the bank as well as adherence to compliance regulations and state/federal banking laws
- (17) Adhering to regulatory requirements of the Bank Secrecy Act, Anti-Money Laundering, Customer Identification Program and OFAC.
- High school graduate or equivalent
- Associate’s degree from a two-year college in business related field or bachelor’s degree in business or finance from a four-year college or university
- Previous work experience servicing consumer, commercial, and mortgage loans
- Fiserv core processing and loan servicing experience
- Nautilus
- Ability to read, analyze and apply policies and procedures, and interpret business and procedural documents
- Ability to multi-task, organize and prioritize assignments
- Ability to calculate figures and amounts
- Ability to carry out instructions and deal with standard situations with minimal supervision
- Must have problem solving ability
- Attention to detail
- Time management skills
- Must have excellent customer service skills, interpersonal skills and communication skills to effectively deal with various levels of internal and external customers
- Proficient personal computer skills including Microsoft Outlook, Microsoft Word and Excel spreadsheets
- Ability to work well in a team environment
- A demonstrated use of advanced computer skills
- Bilingual
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