Digital Banking CRM Incident Support Specialist

Overview At Peoples Bank, we’re passionate about helping people. We strive to be exceptional and inspire others to be exceptional too. It’s a promise we make to our neighbors, families, local businesses and community.

When you’re passionate about peoples like we are, you start to see the extraordinary in everyone. You see opportunities in challenges. You go the extra mile to help another. You believe you can make a difference and then you do.

Position Summary The Digital Banking CRM-Incident Support Specialist role consists of responding and completion of compiled information that has been gathered on bank customers across the different bank channels-or points of contact between the customer and banker which could include telephone and email. The position requires a level of attention to detail, organizational skills, able to multi-task, skilled in reconciliation of internal general ledger and demand accounts.

The position requires excellent computer skills, must be able to work with people, have a good phone presence, excellent documentation skills and very well organized. This job description provides a highlevel review of types of work related to this job description. Other job-related duties in Digital Services may be assigned as required.

General Qualifications To perform this job successfully, and individual must be able to perform each essential duty satisfactory. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience Requirement Must be a high school graduate or equivalent with a minimum of 3 years of relevant work experience in a financial institution.

A working knowledge of Microsoft Office Preferred Education/Experience Minimum (2) years’ experience in banking with Digital Banking experience is preferred

Knowledge of other areas of bank operations

Basic knowledge reconcilement experience

Knowledge of banking products and services

Must have good communication skills in dealing with coworkers

Must have the ability to multi-task and balance priorities to move freely between the different applications