Site Support Technician

Position Overview

The Site Support Technician will be responsible for initial customer interaction related to troubleshooting issues, responding to IT requests and managing tickets related to the Wanzl IT computer systems.

The Site Support Technician troubleshoots technical issues, provides timely customer feedback and supports the roll‑out of new applications. Additionally, he/she will manage, maintain and repair IT systems. Additional responsibilities include diagnosing and repairing faults, resolving network issues, as well as installing and configuring hardware and software.

• Identifying hardware and software solutions.
• Troubleshooting technical issues.
• Diagnosing and repairing faults.
• Resolving network issues.
• Installing and configuring hardware and software.
• Perform root analysis of user issues.
• Providing timely and accurate customer feedback.
• Talking users through a series of actions to resolve a problem.
• Following up with clients to ensure the problem is resolved.
• Replacing or repairing necessary components.
• Supporting the roll‑out of new applications.
• Providing support in the form of procedural documentation.
• Managing multiple cases at one time.
• Testing and evaluating new technologies.
• Conducting electrical safety checks on equipment as needed.
• Exposure to and basic understanding of Active Directory (user account management, group policies and basic administration).

• Minimum 2‑year associate’s degree; bachelor’s degree preferred;
  Computer Information Technology, Information Systems or related course of study.
• 2‑5 years of IT/systems support experience in a manufacturing/business environment preferred.
• Experience with local and wide area networks (LAN/WAN), Internet, e‑mail systems, data communications, troubleshooting, implementation and user support.
• Experience installing and supporting Microsoft server technologies for stand‑alone hardware and virtual machines using VMware.
• Ability to learn, perform and manage routine tasks, with problem‑solving and the ability to make recommendations.
• Ability to self‑manage in a fast‑paced environment with changing priorities, with strong attention to detail.
• Effective problem‑solving, interpersonal and communication skills.
• Flexible and proactive with the ability to handle changing priorities in pressure situations.
• Effective planning/organizational skills with the ability to multi‑task and set priorities.
• Ability to lift 30 lbs.; comfortable with hardware installation in office/manufacturing environments.
• Minimal travel.