Quality & Continuous Improvement Coordinator

The Quality & Continuous Improvement Coordinator is responsible for leading a culture where safety, quality and productivity are top priorities. This role includes assessing, monitoring, and improving processes that directly impact the business performance and ensure customer satisfaction and system compliance.

• Analyze plant and company processes and procedures
• Manage production reporting including Solstice, AX, and SQL data systems, as well as future initiatives taken on by the company.
• Monitor and analyze operational performance data and processes to improve productivity, cost‑efficiency, and quality.
• Develop, enhance and evaluate KPI’s/targets and key improvement plans to meet/exceed target goals that create financial value to the Company.
• Measure quality and productivity standards and develop continuous improvement strategies and programs with department staff to enhance and improve productivity, efficiency, profitability, overall performance and reduce waste.
• Manage the Idea Bank Team of the North Carolina plant and support operations in implementing improvements ideas.
• Partner with Production Managers to provide support with customer complaint investigations and act as a liaison to communicate corrective actions to customer and production team.
• Partner with Quality Manager for BRCGS Systems Certification.
• Conduct weekly meetings for action‑item follow‑up and assign tasks to drive “Action List” and results.
• As Quality & Continuous Improvement Coordinator, you may assume the roles/responsibilities and perform/delegate tasks of the Quality Manager in their absence.
• Monitor quality trends of product and collaborate with QC Team & Production Managers to eliminate any quality deficiencies.
• Support any efforts to maintain high‑quality standards as defined by BRCGS and other plant‑wide initiatives to help the parent‑company, local company and the department.
• Travel to customer sites to resolve quality issues as needed.
• Perform all other duties as assigned.

• Adaptability:
  Responds effectively to change, shifting priorities, and evolving business and customer needs. Anticipates challenges and adjusts strategies to deliver timely, informed, and solution‑oriented responses. Confronts obstacles with courage and resilience, learns from setbacks, and remains forward‑focused in dynamic environments, aligning decisions with organizational values and expectations.
• Collaboration:
  
  Works effectively across teams, departments, and stakeholders to achieve shared goals and deliver value to internal and external customers. Builds respectful, professional relationships grounded in trust. Integrates diverse perspectives, addresses conflict constructively, and fosters an inclusive team environment. Shares knowledge, supports others' development, and contributes to sustained organizational growth.
• Engagement:
  Connects daily work to the company's broader vision and long‑term success. Maintains a customer‑first mindset, anticipating and addressing internal and external customer needs with professionalism and care. Contributes innovative ideas, embraces feedback, and seeks opportunities for continuous improvement. Approaches responsibilities with energy, purpose, and a commitment to sustainable value creation.
• Integrity:
  Communicates clearly, respectfully, and transparently in both verbal and written interactions. Actively listens, asks clarifying questions, and engages in constructive dialogue – even in difficult conversations – to build trust. Demonstrates respect for diverse perspectives and cultures. Upholds company policies and ethical standards, and maintains a strong safety‑first mindset, leading by example to ensure a compliant and secure work environment.
• Ownership:
  Demonstrates independent judgment and personal accountability in delivering high‑quality results. Takes ownership of decisions, deadlines, and outcomes with minimal oversight. Prioritizes effectively, manages time and resources responsibly, and ensures work is accurate, thorough, and aligned with company standards. Proactively communicates progress, challenges, and…