Senior Services Engagement Engineer

Requisition

Work Area:
Customer Service and Support

Expected Travel: 0 - 30%

Career Status: Professional

Employment Type:

Regular Full Time

Career Level:

T3-1

Additional Locations:

Original Posting Date: 06/08/26

Job Title:

Senior Services Engagement Engineer

Location:

Newtown Square, PA

Work Model:
Hybrid Work Model

Purpose and Objective:

SAP America, Inc. seeks a Senior Services Engagement Engineer at our Newtown Square, PA location to support customers with long-term, post-sales Premium Engagement contracts and with responsibility for the overall delivery of contracted services.

Expectations and Tasks:

Understand customer's business and support analysis of current customer situation, maturity of SAP solution operations, and IT service delivery. Identify and assess potential issues and risks related to SAP solutions, associated business processes, and customer initiatives. Support and execute analysis of customer situation/requirements, including business requirements, program/project, IT, transformational, architecture, development, infrastructure, and operational topics. Support and execute the engagement planning of Premium Engagement services tailored to customer situations/requirements and solutions.

Create a value proposition and secure customer alignment, including collaboration with the account team, expert engagement engineers solution or industry experts, partners, executive sponsors, and delivery support teams. Support engagement quality and execution of Premium Engagement services, including governance, top issue/escalation management, executive reporting and presentations, resource staffing, contract management, and services delivery. Execute engineering services and allocate resources for end-to-end projects or focused phased activities.

Education and Occupational

Experience:

Bachelor's degree or foreign equivalent in Computer Science, Industrial Engineering or a related field of study and six (6) years of progressive post-baccalaureate experience in the job offered or related occupation. Alternatively, a Master's degree or foreign equivalent in Computer Science, Industrial Engineering or a related field of study and four (4) years of experience in the job offered or related occupation.

Qualifications/Skills and Competencies

Experience:

Experience must include four (4) years involving each of the following:

* Technology Support Service and technical analysis;

* Fundamental SAP Basis and security principles;

* Root Cause Analysis within the ABAP and Net Weaver or Java stacks and SQL RCA;

* Change Management Framework for SAP Systems;

* Supporting SAP Deployment Projects in multinational organizations, including scope support plans, packages, and coordinating support activities from design through post go live support phases;

* Managing delivery of Support Services to Business and IT customers; and

* Positioning support methodology and services to new engagement areas for business development.

Travel:
Position requires up to 30% domestic travel to various and unanticipated SAP offices and customer sites to perform technical quality customer-facing tasks.

This position is eligible for the Employee Referral Program subject to the eligibility criteria outlined in the