IT Technology Services Senior Specialist

Requisition
Work Area:
Information Technology
Expected Travel: 0%

Career Status: Professional

Employment Type:

Regular Full Time

Career Level:

T3-3
Additional Locations:

Original Posting Date: 06/22/26

Job Title:

IT Technology Services Senior Specialist

Location:

Newtown Square, PA

Work Model:
Hybrid work model

Purpose and Objective:

SAP America, Inc. seeks an IT Technology Services Senior Specialist at our Newtown Square, PA location to maximize customer success by taking over responsibility for smooth end to end operations and lowering customers total cost of operation.

Expectations and Tasks:

Deliver outcomes of assigned projects; work independently on topics while setting priorities having sole responsibility. Represent SAP to customers. Communicate clear and conveying processes and policies in a way that others can understand. Advocate for the end user by having a deep understanding of end user needs, behaviors and usage patterns. Promote the role of User Experience, thorough understanding of contemporary user-centered design methodologies and practices and ability to integrate those into current and future development efforts.

Develop and provide systems, applications, products and services to optimize or automate business processes, improve work efficiency and provide the expert support in operations. Revise and update existing programs and provide required documentation. Facilitate the service lifecycle and product lifecycle. Act as a trusted technical advisor in the safeguarding and optimization of customer investments into SAP ECS. Own and understand the customer landscape managed within ECS and understand interdependencies between systems both within ECS and beyond.

Work as a team with Technical Service Managers (TSMs), Customer Delivery Managers (CDMs), and ECS internal service delivery to provide quality services to customers throughout the entire lifecycle. Execute technical feasibility studies or solution reviews. Execute and support problem management and continuous improvement. Participate in de-escalation activities. Contribute to the Build to Run engagement. Contribute to the definition of technical standards and frameworks.

Support the customer or SAP services teams to build customer-specific cloud roadmaps that cover topics around Infrastructure Architecture, Technical Managed services, security, and integration. Conduct monthly technical and operational reviews to measure the progress against defined Cloud architecture and roadmap. Establish and drive resolution plans to resolve issues and problems to completion.

Education and Occupational

Experience:

Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, Business, or a related field of study and six (6) years of progressive post-baccalaureate experience in the job offered or related occupation. Alternatively, a Master's degree or foreign equivalent in Computer Science, Engineering, Mathematics, Business, or a related field of study and four (4) years of experience in the job offered or related occupation.

Qualifications/Skills and Competencies

Experience:

Experience must include four (4) years involving each of the following:

• S/4
  
  HANA architecture, conversion, migration path, methodology and tools;

• SAP cloud solutions and integration scenarios of SAP systems with BTP, Ariba, and Success Factors;

• Analyzing customer technical requirements and organize or coordinating with experts from ECS Delivery team to drive to resolution;

• Understanding of ECS customer landscape and interdependencies between systems;

• Advising on critical and complex landscape changes during life cycle management, including design and lead Specialist reports on current to future customer landscapes; and

• SAP S/4
  
  HANA and its integration into existing business systems.

Travel: N/A.

This position is eligible for the Employee Referral Program subject to the eligibility criteria outlined in the SAP Internal Employee Referral Policy.

Internal use only: reference code lhrs
4262

SAP:

SAIL

EX:

OUT

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