Manager Business Systems

For roles that are 100% remote or hybrid, you must have access to a reliable high-speed internet connection to support daily job responsibilities. A minimum bandwidth of 50 Mbps download and 5 Mbps upload is required. Those fully remote associates residing in states where service is required by contract, law, or regulation will be allowed to submit for reimbursement.

Your career starts now. We're looking for the next generation of health care leaders.

At Ameri Health Caritas, we're passionate about helping people get care, stay well and build healthy communities. As one of the nation's leaders in health care solutions, we offer our associates the opportunity to impact the lives of millions of people through our national footprint of products, services and award-winning programs. Ameri Health Caritas is seeking talented, passionate individuals to join our team.

Together we can build healthier communities. If you want to make a difference, we'd like to hear from you.

Headquartered in Newtown Square, Ameri Health Caritas is a mission-driven organization with more than 30 years of experience. We deliver comprehensive, outcomes-driven care to those who need it most. We offer integrated managed care products, pharmaceutical benefit management and specialty pharmacy services, behavioral health services, and other administrative services.

Discover more about us at   .

** Job Summary*
* The Manager, Business Systems, leads the business systems, collaboration platforms, and operational support that enable Enterprise Growth and proposal-development activities. The role serves as the department's primary business technology liaison, partnering with Information Solutions, proposal leadership, content owners, Human Resources, Identity and Access Management, external consultants, and other stakeholders to translate operational needs into secure, scalable, and user-friendly solutions.

This manager-level role oversees day-to-day platform operations, proposal and RFx work spaces, Microsoft SharePoint, Microsoft Teams, Microsoft 365 tools, workflow solutions, reporting, documentation, user support, training, and consultant lifecycle coordination. The position provides direct supervision to staff, establishes service standards, resolves operational issues, and supports continuous improvement while maintaining appropriate escalation to senior leaders for strategic decisions, enterprise architecture, policy exceptions, or material business risks.

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* Essential Functions:

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* ** Business systems leadership and operational governance*
* + Manage the Business Services function, including priorities, service standards, operating procedures, escalation paths, workload planning, and day-to-day service delivery.

+ Serve as the primary departmental liaison for business systems, collaboration platforms, access coordination, and operational technology support.

+ Translate business needs into requirements, solution options, workplans, and recommendations that support timely decisions and effective execution.

+ Maintain governance for platform ownership, documentation, permissions, retention, archiving, recurring operations, risks, dependencies, and service issues.

** Proposal, RFx, and collaboration platform enablement*
* + Manage the technology and operating support required for Medicaid, Business Development, Enterprise Growth, proposal, and RFx activities.

+ Establish and support Microsoft Teams channels, SharePoint work spaces, collaboration sites, document libraries, templates, and related tools used for active opportunities.

+ Coordinate with proposal managers, production, capture planning, content owners, SMEs, consultants, and Information Solutions partners to resolve workflow, access, and technology barriers.

+ Support organized, secure, and submission-ready proposal environments by monitoring milestones, requirements, decisions, dependencies, compliance needs, and related risks.

** SharePoint, Microsoft 365, automation, and reporting operations*
* + Oversee the operational health, administration, and continuous improvement of departmental SharePoint, Microsoft Teams, Microsoft 365, workflow, reporting, knowledge-management solutions, site collections, pages, lists, libraries, document sets, wikis, web parts, workflows, alerts, navigation, and templates.

+ Coordinate permissions, groups, access requests, ownership, storage, retention, archiving, and technical escalations in accordance with organizational policies.

+ Lead or oversee enhancements from intake and requirements through design, testing, implementation, adoption, and support.

+ Maintain dashboards, operational reports, process documentation, data definitions, and quality controls that provide useful visibility to leaders and stakeholders

** People leadership, service support, and consultant lifecycle management*
* + Supervise, coach, and develop direct report(s) through clear expectations, feedback, workload planning, cross-training, and development opportunities.

+ Establish backup coverage for…