Customer Support Specialist

Job Title:

Customer Support Specialist (Entry Level)

Company: Mission Roofing
Location: Newtown, PA
Pay: $17–19 per hour
Employment Type: Full-Time

Mission Roofing is a residential roofing company dedicated to providing homeowners with reliable roofing solutions, quality craftsmanship, and clear communication from start to finish. We pride ourselves on delivering excellent customer experiences and standing behind our work.

Mission Roofing is seeking a friendly and organized Entry-Level Customer Support Specialist to join our team in Newtown, Pennsylvania. This role is ideal for someone who enjoys helping people, communicating clearly, and supporting a growing service-based business. No prior roofing or customer support experience is required — we provide training.

• Answer inbound calls, emails, and messages from customers
• Assist customers with questions related to roofing projects, scheduling, and service updates
• Schedule appointments and coordinate with sales and production teams
• Document customer interactions and update records accurately
• Follow up with customers to ensure satisfaction and timely communication
• Resolve basic issues and elevate concerns when necessary
• Represent Mission Roofing in a professional and courteous manner

• High school diploma or equivalent
• Entry-level position — customer service experience is a plus but not required
• Strong verbal and written communication skills
• Basic computer skills and ability to learn CRM systems
• Organized, dependable, and detail-oriented
• Comfortable working in a fast-paced office environment
• Positive attitude and team-first mindset

• $17–19/hour based on experience
• Paid training and onboarding
• Full-time, stable schedule
• Opportunities for growth within the company
• Supportive and professional work environment

Apply with your resume and a brief introduction. Mission Roofing is an equal opportunity employer.