Sales Administrator

Sales Administrator

SMT, Corp. Sandy Hook, Connecticut, United States

SMT Corp. is recognized as the industry leader in counterfeit electronics detection and supply chain assurance
, providing mission-critical components and verification services for high-reliability applications.

In person– Sandy Hook office

Full-time

In person– Sandy Hook office

Internal only

The Sales Administrator provides internal administrative and operational support to the Sales team and coordinates order-relatedworkflowbetween internal departments. The role supports order administration, initial contract review, open-order monitoring, non-conformity follow-up, inventory and shipment actions, customer questionnaire preparation, and administrative quality review of reports before customer release. This is an internal support role. The Sales Administrator does not manage customer or vendor relationships and escalates matters requiring customer interaction, commercial judgment, or more complex resolution to Inside Sales or the appropriate responsible function.

Support the Sales team and Sales Administration Manager with day-to-day administrative activities and internal order processing. Create, process and review Sales Orders in Acumaticabased on approved internal requests and source documentation. Monitor the open order book,identify items requiring follow-up or action, and coordinate internally with the responsible department to help keep orders progressing. Carry out theinitialcontract review of new orders, checking order information, documentation requirements, testing, packaging, shipping, quality requirements, and applicable flow-downs against the Sales Order and supporting documents.

For export orders, perform the initial research needed todeterminewhether the product may be subject to export-control requirements, using approved company resources and established processes, and elevate uncertain or controlled cases to the appropriate person. Produce, organize, and maintain documents related to sales, keeping recordsaccurateand current in the appropriate internal files and systems. Coordinate workflow, and documentationwhereappropriate, with other internal departments as required. Maintain order history, part information, required forms and packets, and other sales-related documentation inestablishedinternal systems, Acumatica and QMS locations.

Assist with preparation of recurring internal metrics and reports, as assigned. Complete other internal sales administration and departmental support tasks as assigned.

Monitor Non-Conformity notifications and ensure routine actions are progressed in a timely manner. Update records and take appropriate actionon basic

Non-Conformity queries where the required response is clear from available information and established procedures. Liaise internally with Purchasing when aNon-Conformityispurchasing-related. Escalate more complex

Non-Conformity issues, commercial questions, or any matter requiring customer interaction to Inside Sales or the appropriate responsible function. Take forward actions arising from Inventory Management queries, including coordinating internal information and shipment-related requirements. Initiate shipment requests for the Electrical Lab and work with Shipping to ensure the required shipment information and documentation are provided. Initiate shipment requests for items being sent to third-party vendors and work with Shipping to coordinate dispatch and required documentation.

Monitor progress of Electrical lab and 3rdparty vendor orders.

Perform a final administrative check of reports and customer-facing documentation before release by the appropriate customer-facing team member. Compare each report against the applicable Sales Order and supporting order requirements to confirm that part numbers, quantities, testing requirements, customer requirements, and other relevant order details are aligned. Check reports for grammatical accuracy, spelling, punctuation, clarity, consistency, formatting, and professional presentation. Identify discrepancies, omissions, or unclear information and return the document internally to the responsible department or team member for correction before release.

Maintain document-control and confidentiality requirements when handling customer, order, test, and quality information. Do not independently change technical conclusions or test results; technical discrepancies are referred to the responsible technical or quality function.

Carry out theinitialcompletion of customer questionnaires using approved company information, existing records, and established internal resources. Route questionnaire sections requiring specialist, commercial, quality, technical, or customer-specific input to the appropriate internal owner, and escalate final…