Sales Administrator

About SMT, Corp.

SMT Corp is a mission-critical electronics assurance and lifecycle solutions provider serving the defense, aerospace, and other high-reliability markets. The company combines global sourcing of obsolete and hard-to-find components with accredited authentication, advanced electrical testing, qualification and up-screening, and lifecycle inventory and obsolescence management.

SMT helps customers sustain long-life, mission-critical systems by solving component availability challenges while providing the evidence, testing, and supply-chain assurance required to reduce counterfeit, quality, and obsolescence risk.

SMT Corporation is an Equal Opportunity Employer.

Job Type: Full-time
Work Location: In person - Sandy Hook office
Role Scope: Internal only

The Sales Administrator provides internal administrative and operational support to the Sales team and coordinates order-related workflow between internal departments.

The role supports Sales Order administration, initial contract review, open-order monitoring, sales data and reporting, administrative quality review of reports prior to customer release, Inventory Management actions, shipment coordination, and customer questionnaire preparation.

This is an internal support role. The Sales Administrator does not manage customer or vendor relationships and does not independently make commercial, technical, quality, or export-control determinations. Matters requiring customer interaction, commercial judgment, technical interpretation, or more complex resolution are escalated to Inside Sales or the appropriate responsible function.

• Perform an administrative quality review of reports and customer-facing documentation before release by the appropriate customer-facing team member.
• Compare reports against the applicable Sales Order and supporting order requirements to confirm that part numbers, quantities, testing requirements, customer requirements, and other relevant order details are aligned.
• Check reports for grammatical accuracy, spelling, punctuation, clarity, consistency, formatting, and professional presentation.
• Identify discrepancies, omissions, inconsistencies, or unclear information and return the document internally to the responsible department or team member for review and correction before release.
• Confirm that required corrections have been incorporated, where appropriate, before the report proceeds for customer release.
• Maintain document-control and confidentiality requirements when handling customer, order, test, and quality information.
• The Sales Administrator's review is an administrative and documentation check and does not constitute technical or quality approval of test results or conclusions.
• Support the Sales team, CGO, and Sales Administration Manager with day-to-day administrative activities and internal order processing.
• Create, process, and review Sales Orders in Acumatica based on approved internal requests and source documentation.
• Carry out the initial contract review of new orders, checking order information, documentation requirements, testing, packaging, shipping, quality requirements, and applicable flow-downs against the Sales Order and supporting documents.
• For export orders, perform the initial research required to determine whether the product may be subject to export-control requirements, using approved company resources and established processes. Escalate uncertain, restricted, or potentially controlled cases to the appropriate responsible person for determination.
• Monitor the open order book, identify items requiring follow-up or action, and coordinate internally with the responsible department to help keep orders progressing.
• Process expedite requests received through the Sales team, coordinate required internal actions, and elevate where customer interaction, commercial decisions, or more complex resolution is required.
• Produce, organize, and maintain sales-related documentation, ensuring records remain accurate and current in the appropriate internal files and systems.
• Support the generation and updating of sales metrics and reports, including the weekly hit list and other routine departmental reporting.
• Coordinate workflow and documentation with other internal departments as required.
• Maintain order history, part information, required forms and packets, and other sales-related documentation within established internal systems, including Acumatica and QMS locations.
• Complete other internal sales administration and departmental support tasks as assigned.
• Monitor Non-Conformity notifications and ensure routine actions are progressed in a timely manner.
• Update records and take appropriate action on basic Non-Conformity queries where the required action is clear from available information and established procedures.
• Liaise internally with Purchasing when a Non-Conformity relates to purchasing,…