Fraud Analyst

Responsibilities

• Monitors and analyzes daily fraud detection system(s) results in a timely manner
• Reviews transactions and accounts flagged for suspicious activity, performs thorough research to detect potential fraud on assigned alerts, independently decisions potential fraud items and takes appropriate actions to mitigate loss
• Monitors account/customer analysis when activity appears unusual, including but not limited to the following sources: monitoring solutions, reports, branch or other bank employee referrals, and other fraud detection sources
• Identifies, documents and communicates emerging fraud trends
• Supports continuous improvement of fraud detection and referral processes
• Maintains accurate case records in accordance with internal policies/ procedures, regulatory requirements and quality standards
• Provide support to branches regarding error resolution and assist dispute specialist as needed
• Provides support to bank employees, primarily branch and Customer Service Center staff, relative to suspect activity and/or identified fraud
• Responds in a timely and professional manner ensuring that responses are accurate and based on the Bank’s operating policies and procedures
• Prepares check draft/forgery/fraud investigation postings, adjustment requests, etc
• Complies with all applicable federal regulations and guidance
• Responds to escalations from internal and/or external parties with urgency
• Interacts regularly with other internal departments; performs appropriate actions required to mitigate losses and communicate with customers directly as needed while also providing a positive customer experience
• Stays abreast of fraud trends, relevant regulations and compliance standards

• Associates degree in business or equivalent experience (i.e. banking operations, fraud prevention/detection, retail banking, legal/compliance)
• Minimum 1-3 years experience in financial services
• Experience in Fraud/Financial Crimes strongly preferred
• Working knowledge of current bank fraud investigative techniques and/or systems
• Familiarity with Verafin and Centrix DTS solutions a plus
• Strong analytical skills and instincts (e.g., recognizing suspicious activity, identifying when additional assessment is prudent and when escalation is appropriate)
• Ability to research and perform routine analysis independently by assessing all available information
• Critical thinking skills and ability to work independently to complete assigned responsibilities
• Demonstrates effective time management skills ensuring time is used efficiently and productively
• Excellent written/verbal communication skills
• High degree of accuracy and attention to detail
• Must be able to work collaboratively within the team as needed and to work cooperatively with other areas of the bank
• Strong working knowledge of MS Office Suite.