Store Manager, Operations Management

Crafco, Inc. has an opening for a Store Manager at our equipment and supply center store in Newtown, CT. Seeking an experienced leader and dynamic team-builder to manage our Newtown, CT location! Crafco Supply Centers are retail and manufacturing stores that make and sell pavement preservation materials and equipment for crack sealing, pothole patching, seal coating and more. The Store Manager is responsible for building a dynamic team and creating a positive, customer-focused culture.

The Store Manager oversees all personnel, and ensures their proper training, maintains the facility and equipment used for sales, rentals and manufacturing operations, ensures the proper flow of information, and compliance with regulatory and safety requirements. Effectively responsible for the management of all personnel, assisting with day-to-day operations, and effectively supplying, warehousing, and manufacturing quality products and services, on time, at the lowest possible cost while maintaining a high level of safety, tidiness and good relations with employees, vendors, and customers.

This position offers a competitive hourly rate with an excellent benefits package including Profit Sharing, Matching 401(k), Health, Life, Disability, Dental, Holiday, Personal, Sick Time, Maternity Leave and Tuition Assistance.

• Build a dynamic team and a positive culture at the Supply Center
• Train and lead staff to provide exceptional customer experiences
• Promote positive employee relations with staff, customers, visitors and vendors
• Supervise and review of personnel including performance evaluations, work related tasks, and identifying tasks during slow times
• Manage inventory cycle counts and investigate, determine, and resolve inventory discrepancies
• Manage and oversee inventory with corporate purchasing department for raw materials, parts and materials, and equipment stock for sale
• Participate in monthly safety and operations meetings speaking on overall performance of your Supply Center
• Accurately enter all work orders, inventory and warranty information and maintain files on all repairs
• Understand all production processes and be able to fill in as needed
• Oversee timely outbound shipments, assist as needed in preparing items for shipment, and contacting freight companies
• Learn and be able to perform general maintenance and troubleshooting on pumps and other equipment used in seal coating and other manufacturing processes
• Implement and execute additional duties and responsibilities as assigned by corporate management, as needed, at the Supply Center

• Represent Crafco during agency compliance visits and audits including OSHA, EPA, fire, insurance, and others
• Assure implementation of safety and regulatory compliance programs and personnel are appropriately trained
• Set example of personal behavior that follows all applicable company, state and federal regulations
• Identify and remove all potential job hazards
• Assist with safety programs, perform and monitor safety compliance, attend monthly corporate safety meetings, help coordinate trainings, promote hazard prevention through regular observation, encourage safe behavior throughout the branch

• Oversee equipment service center to ensure rental equipment is serviced and prepared for customer rental at all times
• Assist the mechanic or service associate to issue quotes for repair estimates, obtain work approvals, and facilitate service work
• Maintain accurate records for: work orders, warranty information, rental contracts, inspections, customer insurance information, and current location of units assigned to your site
• Coordinate delivery and pick up of equipment, as needed

• Minimum 3-5 years supervision or management experience in customer facing environment
• Supervision experience in a related retail or customer-facing environment, preferred
• High School Diploma or GED required - additional college / technical school education is desirable
• Ability to build and lead teams to work together and accomplish goals
• Maintain and encourage professionalism and positive staff morale
• Ability to make sound business decisions
• Valid US driver's license with a clean driving record
• Computer proficiency with Microsoft Office applications and Point of Sale systems
• Possess strong verbal and written communication skills
• Must have the ability to work flexible schedules, including holidays, weekends, and overtime, as needed
• Work with a sense of urgency, multi-task, and…