Hospitality and Conference Assistant

As a Hospitality and Conference Assistant, you will provide professional conferencing, hospitality and reception support across the Pitt Building and Cass Centre. You will help ensure events run smoothly, meeting rooms are prepared to a high standard and visitors receive an excellent customer experience from arrival through to departure.

• Preparing meeting and event spaces, including room layouts and equipment set‑up.
• Providing front‑line support for audio‑visual, conferencing and IT equipment.
• Delivering excellent customer service and responding to event requests.
• Preparing and serving refreshments while maintaining food safety and allergen compliance.
• Maintaining high standards of presentation across hospitality and event spaces.
• Providing reception support, managing enquiries, visitors and deliveries.
• Supporting bar operations when required, including serving drinks and processing payments.
• Working with colleagues and suppliers to ensure events run smoothly.
• Supporting sustainability initiatives through responsible waste management.

This position involves supporting events that may take place outside standard business hours, including occasional early mornings, evenings and weekends.

• GCSE Maths and English (or equivalent qualifications).
• Sound understanding of food allergies, food safety and food labelling requirements.
• Experience with in a customer‑facing hospitality, catering or retail environment.
• Confidence using and troubleshooting audio‑visual, conferencing and catering equipment.
• Strong attention to detail and organisational skills.
• Effective communication and problem‑solving abilities.
• Ability to manage competing priorities and remain calm under pressure.
• Collaborative approach and willingness to support colleagues across the team.

• Experience supporting conferences, meetings or corporate events.
• Experience operating bar facilities and handling customer payments.
• Experience working with a wide range of customer groups, including VIP guests.
• Knowledge of sustainability practices within hospitality operations.

• Part‑time position, 8 hours per week.
• Standalone appointment.
• Work may occur outside standard business hours (early mornings, evenings and weekends).
• Requests to undertake the role alongside an existing position will be considered on a case‑by‑case basis.

• 28 days annual leave plus bank holidays.
• Private medical and permanent health insurance.
• Discretionary annual bonus.
• Group personal pension scheme.
• Life assurance up to four times annual salary.
• Green travel schemes.

We are a Disability Confident (DC) employer that is committed to equality and inclusion ensuring our recruitment process is accessible to all. The DC scheme's Offer of an Interview commitment applies to applicants who opt in, and disclose a disability or a long‑term health condition, and who best meet the minimum criteria for the role. In instances where interviewing all qualifying candidates is not practicable and/or appropriate, we prioritise those who best meet the minimum criteria, as we would for applicants who do not have a disability or long‑term health condition.