Reservations Manager

Reservations Manager

Location:

Glyndebourne Opera House (Dining at Glyndebourne)

Salary: £31,500 per annum

Contract:

Permanent, Full-Time, 5 out of 7 days per week (On‑Site)

As the Reservations Manager at Dining at Glyndebourne, you will play a key role in delivering an exceptional guest journey from the very first interaction. Working at this renowned destination for opera and fine dining, you will lead the reservations function, ensuring seamless service, accuracy, and outstanding guest experience throughout the season and festival periods.

You will oversee and develop the reservations team, manage booking systems and guest communications, and support the wider hospitality operation to ensure every visit is perfectly planned. This is a hands‑on, on‑site role where attention to detail, organisation, and a passion for hospitality are essential.

• A collaborative and inclusive culture, where your ideas are valued, and creativity is encouraged.
• The opportunity to work in a unique and inspiring venue.
• 20 days annual leave (excluding bank holidays and national holiday days)
• Excellent pension programme with generous contribution from us.
• Free on‑site parking.
• Free staff meals whilst on site.
• Access to Compass Group company perks & benefits.
• Perks at Work discounts and promotions.
• Access to training, mentoring and development, with support from our wider Restaurant Associates and Compass Group UK networks.
• On‑site F&B discounts.

• Leading, training, and developing the reservations team to deliver a first‑class guest booking experience.
• Managing all reservations systems, enquiries, and allocations across dining and hospitality services.
• Overseeing daily booking operations, ensuring accuracy, efficiency, and attention to detail.
• Collaborating closely with operations and events teams to align reservations with service delivery.
• Handling VIP and high‑profile guest bookings with professionalism and discretion.
• Monitoring demand, forecasting covers, and supporting capacity planning during peak season.
• Maintaining guest data integrity and ensuring compliance with company policies and data protection standards.
• Continuously improving processes to enhance guest experience and operational efficiency.

• Experience in a Reservations Manager or Senior Reservations role within hospitality, restaurants, events, or visitor attractions.
• Strong organisational skills with the ability to manage high volumes of bookings and enquiries.
• Proven experience leading and developing a small team.
• Excellent communication and interpersonal skills with a guest‑focused approach.
• High attention to detail and strong administrative capability.
• Confidence using reservations and booking management systems.
• Ability to work on‑site in a fast‑paced, seasonal environment.
• A genuine passion for hospitality and delivering exceptional guest experiences.

Part of Compass Group UK&I, Restaurant Associates provides brilliant hospitality through our food, drink and services. We work with our partners and collaborate with our clients to achieve great things together. Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplaces as well as inspiring exceptional experiences in iconic cultural and heritage destinations.

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!