Facility Scheduler

Who we are

For more than 40 years, Reworld has been a leader in sustainable waste solutions, providing our customers with innovative solutions that help them achieve carbon-negative outcomes.

Our Vision

Reworld is leading the charge to a carbon-negative future through revolutionary sustainable materials management solutions that reduce, reuse, recycle and reimagine waste for the benefit of society and the environment.

Our Business

Reworld partners with businesses by offering cutting-edge engineering and innovative solutions, to help customers reduce, reuse, recycle and recover value from waste streams and meet or exceed their sustainability goals.

Our Value

Reworld's differentiator comes from our ecosystem of technology, facilities and partnerships, trusted by the world's largest organizations to reimagine waste management for a smarter, more sustainable world.

All that we're missing is you. Apply today!

About the role

The Facility Scheduler is an integral part of the facility operations. The primary focus is to fulfill several essential tasks related to delivering a product or service to a client. Serve as the direct link between the Company and the client, manage day to day affairs, and ensure customer satisfaction. Interact with customers to provide all necessary information and process information in response to inquiries and concerns.

The Scheduler will be assigned to one facility and work with all customers for inbound waste.

Position Responsibilities

• • Manage inbound requests and appropriately slot into Thermomechanical Treatment Facility (TTF) and/or Material Processing Facility (MPF) master schedule. Work with customer to get first and future loads scheduled following approval package distribution.
  • Maintain communication, both verbally and electronically, efficiently and professionally.
  • Build positive working relationships among stakeholders to ensure client satisfaction and collaborate across departments to resolve issues and/or exchange client information.
  • Analyze scheduling needs, recognize potential issues, research alternatives and provide solutions.
  • Establish complete understanding of capabilities, services and processes within TTF and/or MPF to effectively communicate with clients and offer solutions within the Reworld portfolio.
  • Assist clients with on-site shipment complications.
  • Respond to client feedback and address service complaints promptly.
  • Act as liaison between client, Sales, Operations, and Customer Care.
  • Ensure data in CRM, NSGG, DMS, People Soft (PS) are entered correctly.
  • Perform other job-related duties as assigned.

Additional

Job Description

Required Qualifications

• • High School Diploma / GED required, some college preferred.
  • Minimum 5+ years of administrative or complex customer service experience.
  • Desire to have direct customer contact & provide high level of customer service.
  • Strong organizational skills.
  • Ability to use sound judgment and problem solve in a fast-paced environment.
  • Ability to collaborate and build effective relationships at all levels of the organization.
  • Ability to handle multiple projects, prioritize, meet deadlines and work independently.
  • Ability to follow detailed oral and written instructions.
  • Ability to effectively communicate at all levels both orally and in written form.
  • Proficient in Microsoft Office, specifically Word, Excel, and Outlook.

Preferred Qualifications

• • Experience in waste, recycling, transportation or logistics industry strongly preferred.
  • Some college preferred.

Physical Demands of the Role

• • Ability to walk, sit, and stand
  • Ability to lift/carry 25lbs
  • Consistently work in various weather conditions

In addition to salary, this role is eligible for benefits. The benefits would include medical, prescription drug, vision, and dental plans; 401(k) plan; paid parental leave; paid time off; and paid holidays.

Additional details are available at

For additional information, refer to the Pay Transparency section below.

All Reworld positions require a candidate's ability to perform the duties and responsibilities of the role while upholding Reworld's Values, including (but not limited to) contributing to a safe and inclusive workplace, delivering results through trust, and building breakthrough capabilities.

Please note that Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Pay Transparency

Reworld is committed to paying its staff equitably, and we strive to provide competitive compensation and benefits packages. The range below reflects Reworld's reasonable estimate of base pay for this role based on primary posting location. It is expected that most qualified candidates in this location will fall within the posting range. The final salary offered for this role will be determined based on factors including, but not limited to: experience, education, geographic location, skills and competencies, travel requirements and/or union contracts (if applicable).

Pay ranges are reviewed from time to time and may be modified in the future.

The pay range for the…