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Customer Service Leader & Performance Coach
Job in
Niagara Falls, Niagara County, New York, 12207, USA
Listed on 2026-07-30
Listing for:
Sharecare
Full Time
position Listed on 2026-07-30
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM -
Management
Job Description & How to Apply Below
Sharecare, Inc. in Albany, NY is seeking a Customer Service Manager to lead a team of representatives and engagement specialists, coaching and supporting daily operations.
This role focuses on performance monitoring, training, and process improvement, ensuring quality service and adherence to service level agreements.
The ideal candidate brings leadership, excellent communication, and a commitment to confidentiality, with experience in fast-paced contact centers. Travel may be required.
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