Service Desk Analyst
Job in
Niagara Falls, Niagara County, New York, 14304, USA
Listed on 2026-08-05
Listing for:
Veterans Sourcing Group
Full Time
position Listed on 2026-08-05
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Desktop Support
Job Description & How to Apply Below
IT Service Desk Analyst
We are seeking an experienced IT Service Desk Analyst to provide first-level technical support for end users. In this role, you'll troubleshoot hardware, software, network, VPN, and desktop issues, manage help desk tickets, perform password resets, software installations, and provide remote support while ensuring excellent customer service.
Requirements:
- 4+ years of IT Help Desk/Service Desk experience
- Strong troubleshooting experience with Windows 10, MS Office/O365, Outlook, Active Directory, VPN, printers, laptops, desktops, tablets, and mobile devices
- Experience with remote support, RDP, password resets, software installations, and ticketing systems (Footprints or similar)
- Excellent communication and customer service skills
- Associate degree in Information Systems (Bachelor's preferred)
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