Customer Service Agent

Calspan is seeking a customer-focused and safety-conscious Customer Service Agent to support daily Fixed Base Operations (FBO) activities and deliver exceptional service to aircraft crews, passengers, and customers. In this role, you will perform a variety of aircraft ground handling and customer service duties, ensuring the safe, efficient, and professional operation of ramp and terminal activities.

The ideal candidate enjoys working in a fast-paced outdoor environment, takes pride in delivering outstanding customer service, and is committed to maintaining the highest standards of safety and professionalism.

• Knowledge of various aircraft servicing (fuel, de-ice, tow) procedures
• Ensure compliance with all federal, state and local laws and regulations and all company policies including (but not limited to) maintaining the secure area of the airport, FBO and terminal areas.
• Coordinate with customer service to ensure all customer needs are met in a timely, efficient, and professional manner. Load and unload passengers, crews, baggage, and cargo as needed.
• Ability to effectively present and communicate information with customers, clients or other employees within the organization.
• Ability to safely drive all types of servicing vehicles from gas trucks, belt loaders, forklifts and other service vehicles.
• Successfully complete all training as deemed appropriate by Line Managers and/or General Manager.

Preferred Education & Experience:

• High School Diploma/GED
• Minimum 1+ years experience in a related discipline or;
• A combination of education and experience equivalent to above

Preferred Knowledge / Ability:

• Ability to communicate clearly and effectively with staff and managers
• Reading, writing, math and communication skills

Requirements:

• Valid Driver’s License
• Ability to pass pre-employment background check and drug screen
• Availability to work weekends, weekdays, overtime and holidays as needed to maintain coverage for 24/7 FBO operation
• Professional appearance and demeanor
• Fluent in English language
• Physical requirements:
  
  vision, hearing, twisting, lifting up to 50 lbs, kneeling, carrying, walking, pushing/pulling, climbing, bending

Why join Calspan?

Be Calspan Culture

At Calspan, we promote an environment that empowers employees and encourages innovation. Our management team enables a strong sense of teamwork with each endeavor, where successes are shared and lessons are learned. The company’s talent brand, “Be Calspan”, incorporates our company values to Be Inclusive, Accountable, and Innovative and our commitment to drive every individual to - Be Developed, Be Balanced, Be Connected, Be Community and Be Recognized.

Our culture promotes a positive atmosphere and competitive can-do method of action.

Great Benefits = Happy, Committed Employees

Retaining great talent is as important as finding it, so at Calspan, we take our employee value proposition of Be Calspan quite seriously. To us, that means offering competitive compensation, comprehensive benefits, recognition programs and promotional opportunities. Our benefits include:
Health Insurance, Health Savings Accounts, Flexible Spending Accounts, Dental Insurance, Vision Insurance, Life Insurance/Accidental Death & Dismemberment, Short-Term/Long-Term Disability, 401(k), Hospital Coverage, Accident Coverage, Life Insurance Policy, Paid-Time Off, Company-paid Holidays, Bereavement Leave, Jury Duty, Military Leave, Employee Assistance Program, Educational Assistance Reimbursement , and Pet Insurance.

Calspan is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Calspan supports safe and drug free workplace through pre-employment background checks and drug testing.

The salary range provided is a general guideline. Actual pay will depend on several factors, including, but not limited to, education, experience, training, and other applicable qualifications. Calspan is committed to pay transparency in compliance with applicable state and local laws.

All candidates must be eligible to work in the United States.