Director of Operations

Operations Director

Odyssey Systems is recruiting an Operations Director to lead and manage a portfolio of programs within the CCN2 Business Unit, ensuring the successful execution of work aligned with both company and customer objectives. The Operations Director oversees operational performance across their assigned portfolio, including administrative, contractual, and financial stewardship. This leader manages Program Managers, Task Leads, and other staff members, ensuring high-quality operational standards while maximizing customer satisfaction and strengthening employee engagement.

The role also includes guiding subcontractor relationships and supporting strategic growth through close, collaborative integration with Business Development.

In alignment with Odyssey's Core Values, the Operations Director embodies Commitment by demonstrating unwavering dedication to mission success, accountability, and reliable execution across Cybersecurity, Communications and Networks, and Nuclear Deterrence programs. They demonstrate Ambition by driving continuous improvement, elevating operational efficiency, solving complex challenges, and contributing proactively to new business development. They model Respect by fostering trust, communicating clearly, listening actively, and cultivating a positive, ethical environment where employees feel valued and supported.

Through these principles, the Operations Director strengthens Odyssey's CCN2 support to customers whose work directly enables warfighter mission success.

*** Contingent upon contract award***

Duties include, but are not limited to:

• Contract Execution
  • Identify task requirements, interdependencies, and key resources for project success.
  • Set goals, benchmarks, and objectives with progress milestones to measure success.
  • Supervise Program Managers and Task Leads as appropriate to achieve program milestones and portfolio successes.
  • Manage subcontractor relationships and engagements when required.
  • Continuously measure task performance, reporting progress, risks, issues, problems, and variances from benchmarks.
  • Ensure team performance consistently meets or exceeds established customer satisfaction benchmarks.
  • Develop and foster solid customer relationships and maintain healthy management relationships.
  • Regularly meet (typically biweekly/weekly) with the CORs and provide status on contract and schedule; and have semiannual or bi-monthly meetings with the division leadership (director, SML, deputy-director, etc.) to share status and get feedback.
  • Provide feedback and value-added recommendations and communicate effectively with customers and managers to anticipate, identify, and eliminate project deficiencies or issues.
  • Communicate and meet frequently with the customer(s) to anticipate emerging requirements and develop effective support solutions.
• Employee Relations
  • Provide guidance, feedback, and coaching in support of employee development.
  • Identify and help satisfy development needs, advocate for and project budget requirements to meet those needs.
  • Develop and document personal and professional development goals that align with individual, project, and organizational objectives.
• Collaborate with the Odyssey Business Development and Proposal team to promote and facilitate company growth by developing and implementing business development and capture strategies
  • Develop and document customer profiles and support competitive planning and analysis.
  • Participate in Capture and Proposal development and proposal review activities.
  • Help coordinate Odyssey corporate resources in support of proposal activity, including data gathering and reviews.
• Facilitate company communication and ensure consistent corporate messaging
  • Communicate and visit team members concerning program status, performance, corporate policies and initiatives, corporate news, and other projects, sites, and corporate developments.
  • Communicate regularly with the team about program status, customer status, anticipated resource requirements, and business opportunities.
  • As appropriate, carry and relay corporate messaging to customers and sub-contractors.
• Leadership Attributes
  • Proven record of managing multiple staff within departmental, programmatic, or functional areas to ensure results.
  • Experience in preparing and presenting results related to programmatic or functional progress to customers and corporate leadership.
  • Exceptional cross-functional team player
  • Ability to set and convey priorities to meet objectives.
  • Demonstrate sound character and ethical behavior.
  • Accepts accountability to Customers (internal and external), corporate leadership, and employees.
  • Proven ability to provide timely feedback to employees.
  • Ability to create a positive work environment.
  • Willingness and experience in building employee trust
  • Proven ability to interface effectively and professionally with the Government client on all aspects of contract execution and quality support delivery.

This is not an exhaustive list of responsibilities, skills, duties,…