Audit Associate

Overview

As a Premium Audit Associate, you will serve as a key point of contact for customers, agents, and brokers throughout the audit process. This role focuses on providing positive customer experience by answering questions, explaining audit results, and helping customers understand how their premium was determined.

While developing foundational premium audit skills, you will build strong communication, problem‑solving, and relationship‑management capabilities that support long‑term career growth within Premium Audit. This position is ideal for detail‑oriented professionals who thrive in a structured environment and enjoy investigative work.

• Premium Audit Methodology:
  Gain a comprehensive understanding of premium audit processes, including audit workflows, sampling methodologies, and risk identification techniques that support accurate policy rating.
• Analytical & Investigative
  
  Skills:
  
  Learn how to assess premium foundations by interpreting policy contract provisions and applying audit findings to identify and resolve discrepancies.
• Financial & Documentation Review:
  Develop proficiency in reviewing and analyzing payroll records, general ledgers, tax documents, and financial statements to ensure accurate exposure reporting.
• Regulatory & Industry Knowledge:
  Build a working knowledge of state and federal insurance regulations, independent bureau rules, and company guidelines to ensure compliance and consistency.
• Customer Communication Excellence:
  Strengthen your ability to clearly explain audit findings, resolve questions, and provide guidance to insureds, agents, producers, and internal partners in a professional and customer‑focused manner.

• Audit Review & Issue Resolution:
  Identify, research, and resolve policy rating and classification issues discovered during the audit process.
• Classification & Compliance Validation:
  Validate that proper classifications are applied in accordance with regulatory agencies, independent state bureaus, and company procedures by reviewing financial records and supporting documentation.
• Customer & Stakeholder
  
  Collaboration:
  
  Review and discuss audit results with agents, underwriters, insureds, and Premium Audit leadership to address questions, clarify findings, and support informed decision‑making.
• Multi‑Channel Customer Support:
  Provide responsive, high‑quality customer service by managing inbound phone calls, emails, and live chat inquiries from insureds, agents, and internal partners related to premium audit inquiries.
• Professional Communication:
  Clearly explain audit processes, requirements, and outcomes to customers, helping to resolve concerns and promote understanding.
• Continuous Learning:
  Stay current on audit manuals, classification rules, market trends, and regulatory updates to ensure accurate guidance and service.
• Operational Support:
  Perform additional audit‑related and customer service duties as assigned to support team and organizational goals.

• High school diploma or GED required;
  Associate’s or Bachelor’s degree in Business, Accounting, Finance, Insurance, or a related field preferred.
• Strong customer service experience, ideally in a call center, insurance, financial services, or other customer‑facing environment.
• Excellent verbal and written communication skills, with the ability to explain technical information clearly and professionally.
• Strong attention to detail and ability to analyze financial and business records accurately.
• Ability to manage multiple tasks, prioritize workload, and meet deadlines in a fast‑paced environment.
• Proficiency with Microsoft Office applications (Excel, Word, Outlook) and experience navigating multiple systems simultaneously.
• Ability to handle sensitive information with professionalism and confidentiality.

• Prior experience in premium auditing, insurance operations, underwriting support, accounting, or financial analysis.
• Knowledge of payroll records, general ledger review, or business financial documentation.
• Familiarity with insurance classifications, manual rules, state bureaus, or regulatory requirements.
• Experience handling inbound phone calls,…