Student Success Coach

Responsibilities

• Support new and returning students and families through the onboarding process and completion of required tasks
• Maintain weekly open office hours/help sessions to support new students and families
• Make welcome calls (in coordination with homeroom teacher)
• Follow up on non-completion items for new students
• Identify issues and problem solve with other departments and vendors as needed for prompt and professional resolution
• Participate in the Admissions Counseling process for applicants and students
• Review transcripts
• Assist students and families with course selection
• Answer questions about the school program
• Serve as the primary point of contact for school administration in developing plans to address barriers to full achievement of attendance, academic, and behavioral goals
• Provide research-based strategies to give students and parents the necessary skills and knowledge to help them communicate effectively with teachers and administrators in order to ensure student goals are met
• Facilitate individual and group training/support and provide academic resources to help students increase academic achievement
• Collaborate with students regularly to check in on progress in classes, keeping students accountable for achieving their academics, attendance, engagement, and behavioral goals
• Work in partnership with teachers and parents on evaluation of student progress and implementation of student objectives
• Conduct conferences with parents and students, both in person and over the phone as needed
• Prepare for and/or attend student gatherings
• Maintain accurate documentation of student performance, progress, needs, and academic support
• Participate in and coordinate the development of pertinent professional development activities
• Work in collaboration with school leadership and national teams on re-enrollment activities and sessions for families
• Perform other duties as assigned

• Bachelor’s degree in education, social services, or related field
• Prior experience working as a teacher tutor, counselor, or mentor to youth
• Prior marketing experience including social media, events, and communications
• Proficiency in computer applications, including Google Docs, MS Office Suite, e-mail, and internet applications.
• Excellent verbal and written communication skills
• Strong data collection and analysis skills
• Understanding of and ability to manage confidential information
• Ability to work well under pressure as well as effectively prioritize and execute tasks to meet deadlines consistently
• Ability to work with a distributed workforce and clientele
• Ability to pass state and federal background checks