IT Client Services

About TTM

TTM Technologies, Inc. is a leading global manufacturer of technology products, including mission systems, radio frequency ("RF") components, RF microwave/microelectronic assemblies, and technologically advanced printed circuit boards ("PCB"). TTM stands for time‑to‑market, representing how TTM’s time‑critical, one‑stop design, engineering and manufacturing services enable customers to reduce the time required to develop new products and bring them to market.

Additional information can be found at

• Help Desk calls from company user base
• Creates the initial record of the request
• Resolves all Level One end‑user problems
• Identify, evaluate and solve end‑user workstation problems
• Support and train end‑users in a wide range of software applications
• Read, understand and apply complex technical information as needed
• Contact third‑party vendors for warranty service repair
• Maintain punctual and predictable attendance
• Assist site with after‑hours support needs
• Member of on‑call after hours rotation for supporting all sites
• Work with minimal supervision, while communicating with site administration and other team members
• Work closely to learn and share technical skills with other team members
• Good communication skills
• Lead medium sized projects and contribute solutions to knowledge base
• Master new computer technology
• Maintain cooperative working relationships
• Demonstrate sensitivity to and respect for a diverse population
• Mentor junior level technicians with technical training
• Dedicated customer service skills
• Active and supporting team member with eager, can‑do attitude
• Strong knowledge of current desktop and laptop operating systems and hardware
• Install and troubleshoot Microsoft Office and other desktop applications
• Skilled network and printing troubleshooting and problem resolution
• Quickly learn and adapt to new technologies and processes
• Familiar with Terminal Services, Bomgar, Citrix, VPN, Remote Desktop and other remote access applications
• Excel in an environment where exceeding customer expectation is the key objective
• Strong reading, documentation and basic math skills are required

• Provide technical software, hardware and network problem resolution
• Perform question/problem diagnosis and guiding users through step‑by‑step solutions
• Identify, diagnose and resolve problems for users of personal computer software and hardware, network, and internet connection problems
• Communicate technical solutions to end‑users in a user friendly, professional manner
• Provide one‑on‑one end‑user training as needed
• Escalate more complex end‑user problems to the appropriate infrastructure team members
• Provide one‑on‑one end‑user problem resolution over the phone for company approved Personal Computer (PC) software
• Assist in creating materials for end‑user frequently asked questions (FAQs)
• Conduct hardware and software inventory database maintenance and reporting, and perform related work as required
• Order, deliver, tag, set up and assist in the configuration of end‑user PC desktop hardware, software and peripherals
• Diagnose and resolve end‑user network or local printer problems, PC hardware problems, e‑mail, Internet, and network access problems
• Coordinate timely repair of PC computer equipment covered by third‑party vendor maintenance agreements
• Perform desktop hardware repair for PC equipment and peripherals not covered by third‑party vendor maintenance agreements
• Help install local area network cabling systems and equipment such as network interface cards, servers and switches

• Basic knowledge of current desktop and laptop operating systems and hardware
• Install Microsoft Office and other desktop applications
• Follow established troubleshooting and other process documentation
• Relay technical information in a manner the customer will understand
• Strong reading, documentation and basic math skills are required
• Work with minimal supervision, while communicating with site management and other team members to learn and share technical skills
• Identify site impacting issues in cooperation with site management and direct manager