Concur Administrator

We believe in the power and joy of learning At Cengage, our employees have a direct impact in helping learners around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

As a Concur Administrator at Cengage, you will guide our financial operations through the management of the SAP Concur Travel & Expense platform. Your duties encompass administration, configuration, improvement, and ongoing support. This position allows you to improve processes and deliver dependable support to Finance, Accounting, HR, IT, Procurement, and business team members. You will function as the authority on travel and expense workflows, maintaining a user-friendly and compliant T&E environment.

• Concur System Administration & Configuration

  Act as the main administrator and technical lead for the SAP Concur Travel & Expense platform. Configure and coordinate users, roles, expense categories, forms, workflows, policies, audit rules, travel settings, and reporting structures. Coordinate approval workflows and travel policies in alignment with company guidelines and compliance requirements. Perform system maintenance, testing, upgrades, and configuration changes following established guidelines. Monitor system performance, troubleshoot issues, and optimize configurations to improve efficiency and user experience.
  
  Maintain integrations between Concur and ERP, HR, payroll, and financial systems, including expense data feeds and payment handling. Support corporate card programs, including credit card feeds, reconciliation, clearing procedures, and managing exceptions. Build, customize, and maintain reports, dashboards, and analytics within Concur. Examine travel and expense spend data to identify trends, uncover compliance risks, and find cost‑saving opportunities. Explore approaches to optimize travel and expense management through system automation and refinements.
  
  Act as the primary liaison between business partners and technical teams for Concur‑related projects. Offer knowledge on travel and expense guidelines, policy formulation, reimbursement procedures, and adherence requirements.

• User Support & Training

  Act as the main contact for Concur‑related support and resolving issues. Resolve system problems and work alongside SAP Concur support and internal IT groups when needed. Develop user guides, training materials, and documentation. Conduct training sessions for employees, managers, and administrators to promote system adoption and policy compliance. Support onboarding of new users and provide ongoing mentorship related to expense reporting, travel booking, mobile applications, and corporate card processes.
  
  Ensure data integrity across Concur and connected systems. Implement and maintain expense policies, audit rules, and controls to detect and prevent non‑compliant transactions. Conduct periodic audits to ensure accurate reporting, policy adherence, and approval compliance. Support regulatory, internal audit, and financial reporting requirements. Maintain effective oversight of travel and expense procedures along with corporate card programs.

• Education Bachelor's degree in Information Systems, Computer Science, Finance, Accounting, Business Administration, or a related field.
• Equivalent combination of education and relevant experience will be considered.

• Over 5 years of experience coordinating, managing, or supporting SAP Concur Travel & Expense.
• Strong experience configuring Concur Expense, Concur Travel, and Concur Reporting.
• Experience integrating Concur with ERP financial systems (SAP).
• Direct experience managing corporate card programs, credit card feeds, reconciliation, and payment processing.
• Experience supporting travel booking tools, Travel Management Companies (TMCs), and Concur Travel preferred.
• Knowledge of expense management processes, reimbursement workflows, receipt management, and travel compliance requirements.
• Experience with Travel, Expense, Request, Reporting, Expense It, Trip It, and related Concur…