Global Vendor Manager

Be part of the team that makes circular technology happen

Helsinki, Finland;
Stockholm, Sweden;
Oslo, Norway;
United Kingdom (Remote);
Warren, New Jersey

Lifecycle Service Delivery Director

3stepIT is a global leader in circular technology management. We are helping organizations use technology smarter and more sustainably. For nearly 30 years, we’ve designed lifecycle solutions that finance, manage, reuse, and extend the value of technology — reducing waste and driving business impact.

We work at the intersection of technology, sustainability, and innovation. Our teams help customers boost productivity while building a more circular future. Want to help shape the future of circular technology? Join us.

The Global Vendor Manager oversees the selection, negotiation, performance, and long‑term management of suppliers across multiple regions. This role ensures vendors deliver high‑quality products or services, meet contractual obligations, and support the company’s global business strategy. It requires strong commercial acumen, cross‑cultural communication, and the ability to influence stakeholders at all levels.

• Lead global RFP/RFI processes and evaluate vendor proposals.
• Negotiate commercial terms, pricing, SLAs, KPIs, and long‑term agreements.
• Ensure contracts comply with legal, regulatory, and internal procurement policies.

• Monitor vendor performance using KPIs, scorecards, and service reviews.
• Identify underperformance and drive corrective action plans.
• Benchmark vendor performance against industry standards.

• Build strong, collaborative relationships with key suppliers and internal stakeholders.
• Serve as the escalation point for operational or contractual issues.
• Facilitate quarterly business reviews and strategic planning sessions.

• Manage global vendor budgets, cost optimisation initiatives, and forecasting.
• Identify cost‑saving opportunities without compromising quality.
• Assess and mitigate vendor‑related risks (operational, financial, geopolitical, compliance).

• Partner with Legal, Finance, IT, Operations, and regional teams to ensure alignment.
• Support global transformation projects, system implementations, and process improvements.
• Provide vendor insights to support strategic decision‑making.

• Develop and execute a global vendor management strategy aligned with business goals.
• Establish governance frameworks, performance standards, and compliance requirements.
• Conduct regular vendor reviews, audits, and risk assessments.

• 5+ years of experience in program management
• Experience in IT asset disposition, IT hardware trading, or related technology services industries preferred.
• Proven track record in designing and managing multi‑regional service delivery programs.

• Strong negotiation and contract management skills.
• Excellent communication and stakeholder‑management abilities.
• Analytical mindset with experience using vendor scorecards and performance metrics.
• Ability to work across cultures, time zones, and business units.
• Strong problem‑solving and conflict‑resolution skills.

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Experience with ERP, CRM, and service management systems.
• Knowledge of ITAD, depot services, and service delivery frameworks.

• High attention to detail and commitment to operational excellence.
• Ability to work under pressure and manage complex, high-volume service operations.
• Proactive problem‑solving and continuous improvement mindset.

Please note that the person selected for this role needs to pass the security clearance.

We want you to able to Be Your Best in your job – and we will support you in this. We’re a community that supports each other and works together to get things done. Collaboration is at the heart of how we operate: people and leaders are easy to approach and engaged, and fresh…