Clinical Pharmacist

Clinical Pharmacist

The Clinical Pharmacist serves as the clinical and product knowledge hub for the sales organization. This role does not carry direct account ownership; instead, it functions as a strategic partner to the field sales team — ensuring Tier 1 and Tier 2 clinic accounts receive the clinical depth, product education, and engagement needed to remain active and drive consistent growth. Equally important, this individual is deeply embedded in the clinical community — attending industry events, building relationships with key opinion leaders, and feeding market intelligence back to leadership to inform product roadmap decisions, competitive strategy, and growth opportunities.

Key Responsibilities

• Clinical & Product Support for the Sales Team
• Serve as the primary clinical resource for account executives managing Tier 1 and Tier 2 clinic accounts.
• Provide in-depth product education, clinical evidence, and protocol guidance to equip sales reps for complex customer conversations.
• Join sales calls, virtual demos, and on-site visits when clinical expertise is needed to advance or retain an account.
• Develop and maintain internal sales tools including clinical FAQs and product comparison materials.
• Support new sales rep onboarding by leading clinical and product knowledge training.
• Tier 1 & Tier 2 Account Health
• Collaborate with account-owning sales reps to monitor engagement levels, identify usage gaps, and develop action plans to keep key accounts active and growing.
• Partner on QBRs, check-in calls, and clinical education sessions for existing clinic customers.
• Identify upsell and cross-sell opportunities within active accounts and communicate them to the owning rep.
• Flag at-risk accounts early based on clinical engagement signals and support retention efforts alongside the sales team.
• Industry Presence & Market Intelligence
• Maintain an active presence in the clinical community by attending industry conferences, trade shows, webinars, and professional association events.
• Build and nurture relationships with clinicians, KOLs (Key Opinion Leaders), practice managers, and clinical educators across the market.
• Proactively gather and communicate competitive intelligence to sales leadership and product teams, including: competitor product updates, pricing shifts, and messaging strategies; emerging clinical protocols or treatment trends; unmet needs and pain points expressed by practitioners.
• Provide structured market feedback to leadership on a regular cadence (weekly/monthly), contributing insights that inform product roadmap prioritization and differentiation strategy.
• Identify white space opportunities and emerging clinic segments for the sales team to pursue.
• Clinic Pipeline Development
• Proactively identify and engage prospective clinics that represent strong acquisition opportunities for the sales organization.
• Build early-stage relationships with clinic decision-makers, generating qualified leads and warm introductions for account-owning reps to close.
• Attend clinical events and professional networks specifically to uncover new clinic prospects aligned with our target profile.

Measures of Success

• Tier 1 & Tier 2 account retention and revenue growth (in partnership with owning reps)
• Quality and frequency of market intelligence reports delivered to leadership
• Number of qualified new clinic leads generated and passed to the sales team
• Number of Tier 1 & Tier 2 deals influenced or advanced through direct clinical support engagement
• Conference and industry event participation coverage
• Contribution to product roadmap decisions as tracked by leadership feedback

Qualifications

• Required
• Clinical background or equivalent experience in a relevant healthcare or medical device field
• Demonstrated ability to translate complex clinical information into clear, compelling narratives for sales and customer audiences
• Strong relationship-building skills; comfortable networking with clinicians, practice owners, and industry stakeholders
• Collaborative mindset and self-starter — thrives in a support role, not dependent on account ownership for motivation
• Excellent written and verbal communication; ability to produce clear internal reports and briefings
• Preferred
• Prior experience in medical sales, clinical education, or compounding
• Familiarity with CRM tools (Zoho, Salesforce, etc) for logging activities and tracking leads
• Established network within the target clinical community
• Experience attending and presenting at industry conferences or trade shows