Forklift-Certified Shipping & Logistics Specialist

Job Summary: Assist warehouse manager or supervisor to ensure customer’s needs are met on assigned shift.

Duties and Responsibilities:

• Provide efficient, courteous customer service through email and telephone.

• Resolve routine customer questions and complaints or refer to higher level.

• Serve as liaison between customers, suppliers, and warehouse personnel.

• Maintain records, prepare reports, & perform related typing/work processing and clerical duties.

• Direct contact with incoming drivers, spotters, and forklift operators.

• Update & maintain warehouse management system and yard management software.

• Participate in corrective & preventative actions and continuous improvement projects.

• Verify counts of incoming product, make necessary adjustments on paperwork, & changes.

• Sign and date the paperwork when load is finished.

• Ship accurate number of pieces per load worksheet.

• Answer phones and take accurate messages.

• Operate copy and fax machine as needed.

This position may require employee to operate a forklift from time to time, which will include the following:

Daily forklift inspection. Check for damage or problems and report them to your supervisor.

Lock out / tag out unsafe or inoperable equipment.

Load, unload, and place product in proper storage bay stacked straight and neat.

Report immediately all incidents occurring on the forklift.

Accurately input information as trained with scanner, documenting all functions performed.

Change propane tanks properly and safely as needed.

Reference Forklift Operator job description for additional duties.

Knowledge, Skills, and Abilities:

• Knowledge of Company Procedures.

• Skilled in the use of computers, preferably in a PC, Windows-based operating system.

• Skilled in the use of common office machinery.

• Ability to use warehouse management system to process incoming and outgoing shipments.

• Basic data entry and/or word processing skills. Experience with Excel.

• Ability to work safely, follow safety procedures, and operate equipment safely.

• Exceptional verbal and written communication skills.

• Takes direction from leadership and gets along well with others.

• Ability to establish priorities, work independently, and proceed with objectives with supervision.

• Participate in corrective and preventative actions and continuous improvement projects.

• Ability to stoop, push, pull, bend, reach, and lift to 50 lbs. regularly.

Additional Qualifications and Experience:

• High School diploma or equivalent.

• Must obtain Industrial Truck Certification through in house training if operating forklift.

• Must be willing to work overtime, weekends, and holidays as requested by supervisor.

• PPE as required by each facility – refer to handbook for specific requirements.

Working Conditions:

• Work involves moderate exposure to unusual elements, such as extreme temperatures, dirt, dust, fumes, unpleasant odors, and loud noises.